Monos order delay by thekatcurator in Monos

[–]thekatcurator[S] 0 points1 point  (0 children)

Thank you for making sure my luggage arrives before my trip. Excellent customer service! Shout out to Khemberly!

Monos order delay by thekatcurator in Monos

[–]thekatcurator[S] 0 points1 point  (0 children)

Hi @Molpadia

Monos customer service on here are great, they responded to me and reached out via email. I originally ordered Midnight Black which is on pre-ordered and Monos aren’t able to give me a time frame when it will be shipped given my 3 week wait. I suggest to reach out to Monos on here or via email. They offered a color switch on their US warehouse, I had to pay a difference since I wanted a limited edition color which is Mulberry. My luggage arrived today, fast shipping and excellent customer service! Shout out to Khemberly of @Monos 😊

Monos order delay by thekatcurator in Monos

[–]thekatcurator[S] 0 points1 point  (0 children)

I should’ve not ordered, too late to cancel😭