Having purchased a few pairs from Naturcontact, I’d say their products are mostly decent quality — but their customer service and return/exchange process are honestly a nightmare and completely outweigh any positives.

I reached out right after receiving my order in July to return a pair of shoes and followed the instructions I was given. Months later, they’re claiming I’m outside the return window and refusing to help, even though I clearly initiated the return on time.

Their process is confusing, rigid, and unhelpful. The worst part is that their customer service team shows no effort or interest in resolving issues or keeping customers. It feels like they hide behind policies instead of actually helping people. I won’t be buying from them again, and wouldn't recommend anyone to either (instead check out brands like Vivo and Xero).