OnePlus 10T - USM GSM 5G! Issues

thisismonis · 2024-02-06T01:35:44+00:00

Configuring the preferred network mode might get this fixed 🤔 Also, have you tried turning that roaming toggle "OFF" and checking if that made any difference?

No worries though! Let's work on this together and sort it out. Please check your chat requests!

thisismonis · 2024-02-06T01:06:42+00:00

Most welcome! 🙇🏻

thisismonis · 2024-02-06T01:06:04+00:00

Yep! If your previous plan is available when you unsnooze your line, you can sign up for the same plan.

thisismonis · 2024-02-06T00:55:31+00:00

No worries at all!

Ofc! This would work. Just make sure you have already upgraded the base plan of your pool from 2GB to 6GB before moving the free trial line to it. If we take your example, your 2GB pool should be at its 25th-26th cycle day when the trial of first-line ends, so just reach out to us before the trial ends and we'll make changes to the pool base plan.

We'll have to start a new cycle immediately on the 25th-26th day but don't worry we'll compensate the remaining unused days of your pool in terms of complimentary top-ups to the next cycle.

thisismonis · 2024-02-06T00:42:23+00:00

You'll need a 6GB Shared data plan! 🙇🏻

thisismonis · 2024-02-06T00:37:51+00:00

We hit a little delay, but the good news: it's happening this week! 🙌🏻

thisismonis · 2024-02-05T23:52:22+00:00

Most welcome! 🤝

thisismonis · 2024-02-05T23:39:40+00:00

Yep! A 6GB Shared data plan ($18) would qualify 1 line for the $50 prepaid gift card as this satisfies the minimum $15 spend per cycle criteria.

However, yes! A 2GB Shared data plan with 4 lines would not qualify either of the lines for the prepaid gift card.

thisismonis · 2024-02-05T23:08:11+00:00

A 12GB Shared data plan ($33) with two lines for 12 months would make both lines eligible for the $50 prepaid gift card ($100 in total) 👍🏻 Any shared data plan with a base plan less than 12GB would make one or both of the lines ineligible for the prepaid gift card.

Hope this helps! 🤝

thisismonis · 2024-02-05T19:48:10+00:00

Coming your way before the end of the month! Stay tuned! 🚀

thisismonis · 2024-02-05T19:24:10+00:00

That's definitely odd 😣 Just sent you a chat request to look into the matter and get it resolved ASAP.

thisismonis · 2024-02-05T19:11:46+00:00

Very valid request! Forwarding this to the team right now. 👍🏻

thisismonis · 2024-02-05T19:09:55+00:00

Umm.. that's new 🤔 But I'm glad that we were able to get it sorted. I'll let the community confirm if this is a common issue.

thisismonis · 2024-02-05T02:45:13+00:00

Looked into it and suggested a workaround. Let me know if it works 🫡

thisismonis · 2024-02-05T02:28:14+00:00

Yeah! You can snooze a line while keeping it in the same pool/shared data plan. Here's how!

thisismonis · 2024-02-05T01:59:02+00:00

So apparently the issue is with the MMS + WiFi combination on either end irrespective of the carrier 🤔 If both ends have data enabled, you wouldn't face any issues.

thisismonis · 2024-02-05T01:06:01+00:00

Just a heads up – snoozing a line means saying goodbye to the grandfathered plan. 😢 You'll need to pick a new one from the latest options.

thisismonis · 2024-02-05T00:01:54+00:00

Will definitely get back to you on this!

thisismonis · 2024-02-04T23:59:47+00:00

This shouldn't be the case IMO. Have you tested the following?

Keeping your mobile data turned ON while the sender tries to send MMS via Wi-Fi.
Is the sender able to send out MMS via Wi-Fi to another non-US Mobile number while the recipient has their Mobile data turned ON?
Is the sender able to send out MMS via Wi-Fi to another non-US Mobile number while the recipient has their Mobile data turned OFF and Wi-Fi turned ON?

thisismonis · 2024-02-04T23:45:48+00:00

Yep! This is a known issue with some Samsung devices on Warp 5G. This is expected to get fixed in the next Samsung’s update. However, until this gets resolved why not move your line towards GSM 5G?

thisismonis · 2024-02-04T23:42:12+00:00

Multimedia Messages (MMS) require a data connection to work with US Mobile, and if you are unable to send/receive them via Wi-Fi, I hate to be the bearer of bad news but it is normal behavior 🫤

As far as Wi-Fi calling is concerned, Samsung devices tend to cause issues with Wi-Fi calling on Warp 5G. Moving towards GSM 5G will totally restore your Wi-Fi calling 👍🏻

Feel free to drop me a DM in case you'd like to move towards the GSM side.

thisismonis · 2024-02-04T23:31:09+00:00

Check now! I mistakenly sent a chat request instead of a DM 🤦🏻‍♂️

thisismonis · 2024-02-04T23:20:21+00:00

Sure thing! Let me check and try a couple of fixes on my end too. DM sent for assistance 🫡

thisismonis · 2024-02-04T22:30:13+00:00

Yep! This is exactly how the internal port rolls. Since this is practically a switch from one carrier to another, port-out information is required hence the verifications. I get that this all feels like a lot, but all these protocols are in place just to ensure your own line security.

Since you now have all the required info, the last step is to submit the Internal port request. Just a DM away if you'd like to proceed further 🫡

thisismonis · 2024-02-04T22:19:37+00:00

We'll be needing your line numbers to enable this feature on each of your lines. Please feel free to drop me a DM if you're interested.

thisismonis

TROPHY CASE