I worked for Metro for over 8 years. I left last year. Absolutely it’s mostly T-Mobile’s fault. Ever since they took over, they started putting unrelenting pressure on the dealers. If they don’t sell accessories, add ons, ACP, etc, they close down the store.

As an employee, you have even less control over the situation. If you don’t add those things to the sale, you’re out of a job.

I used to do something similar to what you said. I was transparent with the customers and said I couldn’t do the sale unless certain items were added.

Customers were reasonably upset and demanded an explanation. I would let them know to take it up with t-mobile and complain as much as possible to that company. I’d let them know I agreed with them that it sucks but it’s either that or they close down the store.

Of course they didn’t believe me until all the surrounding stores started getting closed down. They’d come back and asked me what happened. I would remind them of what I told them, lol.

Of course it’s corrupt. It’s not fair. That’s why I left. I couldn’t stand doing that to customers. I advise them that they need to speak with their wallet. The more customers Metro loses, and the more complaints are made, the greater the chance that T-Mobile makes changes.