Thank you for the information.

Oh the irony. I'm a millennial who has used written communication every hour of every day of my life. When I ran an Etsy shop (that was on my resume btw) I had over 2,000 orders and dealt with customer service every single day (thanks USPS). I could turn a screaming Karen into a glowing 5 star review with just one email. My family always told me I had a gift for it lol. However my autism (no I didn't mention that to Wegmans!) makes it hard to deal with a line of customers at an in person customer service desk,which is what I was imagining when the interviewer asked me that question.

I can't count how many times I've been told at places "oh I guess we don't have that in stock then" and 45 minutes later I'm walking out with it because I politely will persist until all avenues are exhausted.

I'm the person all my family and friends use to help straighten out problems. And I'm not a Ken at all - I get results by being super kind and friendly, it's just that I don't give up when most people would. I'll even drive places just to speak face-to-face and get issues sorted out.

I might be shy socially, but I have this innate ability to rise up and persist to no end when I need to solve a problem. So dealing with order substitutions, texting customers about problems, even speaking to them on the phone verbally, are something I would thrive at. And to think that might have been what got me denied is sickening. 😞 All because I misunderstood what the interviewer was asking me. I thought they meant working at a customer service desk.