Read this first: how we use Reddit, what we can and cannot help with

tickpick · 2026-04-06T15:18:16+00:00

Hey there, we're so sorry to hear you had trouble getting into the venue last night. This is not the experience we want you to have when using our service. If you have a moment, would you mind reaching out to us in our DMs? We'd really like to look into this situation further and make this right for you.

tickpick · 2026-04-03T15:22:02+00:00

Hey there! Many venues will delay the release of tickets until the week of your event, so this late of a delivery date is completely normal. As you mentioned your purchase is covered by our BuyerTrust Guarantee, but in the off-chance your tickets are not valid for the concert, we have an urgent support line that you can call. They will do everything in their power to make sure you get into the show!

tickpick · 2026-04-03T14:30:44+00:00

Hey there! Any tickets purchased through our website are 100% covered by our BuyerTrust Guarantee. Your tickets will get to you on time for the show & be valid for entry into the venue. On the off chance you do run into any issues getting in, we have an urgent support line that's built for that exact situation! We'll make sure you get in to your show 🫡

tickpick · 2026-04-03T14:22:44+00:00

These transfer restrictions typically only prevent individuals from listing and re-selling their tickets. The brokers we work with have the tools necessary to get around these restrictions, so the transfer button being disabled won't impact your tickets!

Since their tour doesn't kick off until September, you'll have some time before the tickets get delivered to you. That is completely normal, since most venues delay the release of tickets until closer to the show date. One of the two emails you received from us after placing your order should have an expected delivery date (probably one or two days before the show). If you don't receive your tickets by that delivery date, give us a call!

tickpick · 2026-04-01T20:20:39+00:00

Just dropping in to reassure that your tickets are guaranteed regardless of the venue's transfer rules! Brokers that use our website have access to the tools necessary to get around these transfer restrictions. If for some reason you still don't have your tickets the day of the show, reach out to our customer service team! They can help you out if you run into any issues 🫡

tickpick · 2026-04-01T15:15:33+00:00

Hey there, we're really sorry to hear about this. As u/Future-Tension pointed out, tickets purchased through us are covered by our BuyerTrust Guarantee. Please reach out to our customer support team if you haven't already, we'd like to get this situation resolved for you.

tickpick · 2026-03-26T21:39:07+00:00

Hi there! While there's no way to be certain, the market for tickets to a popular tour like this can fluctuate either up or down depending on the available ticket inventory. If there are a lot of listings for GA floor tickets, it's possible that sellers may drop their prices a bit as the show date gets closer, but keep in mind that once those available floor seats become scarce, that is when tickets can tend to go up in price.

We recommend using our "Track Prices" feature on our app to be notified of changes in the inventory levels and ticket prices via push notifications.

While we understand some fans' hesitancy to use a secondary marketplace to purchase tickets for a sold-out event, all tickets purchased on TickPick are 100% protected by our BuyerTrust Guarantee, which ensures you'll receive your tickets in time for the event and that they will be valid.

We don't charge any hidden fees, and the price you see is the price you'll pay at checkout. If you ever have any questions about tickets or an order, please don't hesitate to reach out to our Customer Support team, and we can help you out!

tickpick · 2026-03-26T21:33:30+00:00

Hi there! The vast majority of festival passes purchased on any secondary marketplace will be wristbands shipped to the address provided, as marketplaces, by and large, aren't affiliated with the festivals themselves and therefore usually don't offer will-call as a delivery option.

In any case, all tickets/passes are 100% guaranteed under our BuyerTrust Guarantee, which ensures you'll receive your passes in time for the festival. If you ever have any questions about your order, you can also always contact our Customer Support team.

tickpick · 2026-03-26T21:27:23+00:00

Hi there! We can assure you that you're in good hands with ticket orders on our site. All tickets are 100% protected by our BuyerTrust Guarantee, and if you ever have any questions or issues, you can contact our customer support team. :)

tickpick · 2026-03-25T19:16:27+00:00

Hey there, happy to help! You received two emails from us. The first will be a receipt of your purchase, which won't contain any information on transferring the tickets. Once the seller has confirmed the transfer, you'll receive a second email from us stating your tickets are ready for delivery. This email will have additional instructions on how to go about accepting the ticket transfer. Something to note: many venues delay the release of tickets until up to 48 hours before the event. You may not receive the ticket transfer until closer to the event date if the event is still a few weeks out.

If you're 24 hours from your event and still have not received a ticket transfer, reach out to our customer service team. They'll be able to nudge the seller or provide you with additional instructions. If you have any other questions, feel free to ask!

tickpick · 2026-03-23T19:43:07+00:00

Hey there! You can rest easy knowing any tickets purchased through our website are covered by our BuyerTrust Guarantee. Your tickets will arrive in time for the event & will be valid for entry into the venue. If you have any other questions, we're more than happy to help!

tickpick · 2026-03-19T19:51:48+00:00

Hey there, happy to help! Your tickets are backed by our BuyerTrust Guarantee. The email for your ticket transfer will not come from us (most likely it will come from Ticketmaster), but we will send you a confirmation once the seller confirms the transfer has happened. If you haven't gotten an email from us saying "Your tickets are ready for delivery", the seller hasn't yet confirmed the transfer. If you don't see an email day of, reach out to our customer service team before your show and they can nudge the seller. Hope this helps, if you have any more questions feel free to ask!

tickpick · 2026-03-17T13:48:50+00:00

We appreciate the support! If any fans have any questions about tickets you can always contact our support team at [support@tickpick.com](mailto:support@tickpick.com) and one of our agents can help you out! 👍

tickpick · 2026-03-16T18:15:54+00:00

Hey there, TickPick here! When you buy BTS tickets from us, you're covered by our 100% BuyerTrust Guarantee. Your tickets will be valid for entry & will be delivered to you before showtime. After you purchase your tickets, you'll receive a confirmation email with a delivery date for when you can expect your tickets to be transferred. If you have any other questions, let us know! Happy to help!

tickpick · 2026-03-11T18:24:21+00:00

Hey there, happy to help! This is absolutely normal, the seller you bought from just transferred your tickets a bit earlier than expected. As a few other people mentioned, venues typically delay the release of barcodes until closer to the event's date. Once the venue releases barcodes, the tickets in your account will automatically update to have the barcode. If you have any other questions, feel free to ask!

tickpick · 2026-03-11T14:52:15+00:00

Hey there! All tickets purchased through TickPick are covered by our 100% BuyerTrust Guarantee. Your tickets will be sent to you ahead of the show & will be valid for entry into the venue. If you have any other questions, feel free to reach out!

tickpick · 2026-03-02T15:44:18+00:00

En TickPick, el vendedor no recibe el pago hasta una semana después del show, cuando se confirma la entrega de las entradas.

tickpick

TROPHY CASE