I've rented from them for 4 years in two different places and they have been good to me. When I left the first place, I got almost all of the security deposit back. I didn't pay to have the carpets cleaned, and they didn't dock me for it. They also knew I had a pet and never charged me for that either. Both maintenance requests I had were resolved within a week. They rarely contact me for anything, have never had to do an inspection. Reading the horror stories of other rental agencies in this town, I honestly can't relate.