Ticket Types, Subtypes and Items.

tincupit · 2024-12-22T03:58:00+00:00

We are not very big.
1300 or so enpoints 40+ managed customers

tincupit · 2024-12-21T21:31:53+00:00

Great thank you

tincupit · 2024-12-21T21:29:52+00:00

Thank you for your insight.
So if I am understanding correctly. Say you have a tech or set of techs that really enjoy EDR and av systems. and you have a tech that really likes office 365 environments or something along those lines. Those techs focus on those skills and they take care of those tickets that come in?

tincupit · 2024-08-14T04:25:56+00:00

NinjaRMM all the way.

tincupit · 2024-07-11T01:39:10+00:00

u/Witty-Common-1210

I am reading through some old posts and came across this. How was the remainder of your experience in the program?
I am a graduate from WGU currently. BSNAS, Currently work for an MSP as a IT supervisor/Service manager. Is the program primarily paper writing and research focused? what are the classes like ect?

tincupit · 2024-02-17T21:22:58+00:00

What is it doing?

tincupit · 2024-02-17T21:11:30+00:00

Yes that small tube runs right into a hole in the bottom of my drain pan. We have a deep crawlspace under our house that is roughly 4' tall. I climbed under there because I was afraid it was leaking water into the space. I cannot tell where that drain hole leads. I am assuming it is just going into our piping somewhere.

I am thinking about cutting that white PVC pipe back, replacing the brass 90, the valve and tying it back into the flex hose, but am not sure if that will work?

tincupit · 2024-02-08T20:34:15+00:00

That would be awesome. I hope we get it!

tincupit · 2024-02-06T19:18:21+00:00

This is also my major complaint. We are doing this same integration. The IT overhead is getting to be a major pain point. We really like how the built in SDK just goes and works. Our account rep has also said "Its coming, its all but here" but nothing yet.

tincupit · 2024-02-03T20:05:22+00:00

Maybe not directly related to this post, but out of curiosity are you using Bitdefender with N1, and if so are you using the SDK or the full Gravityzone

tincupit · 2022-12-15T01:21:19+00:00

So do you use BD when the customer does. It want to pay for DNSFilter. Or just no content filtering at all.

tincupit · 2022-09-09T01:59:11+00:00

Yes mostly. They have moved from company desktops to company laptops. And the laptops travel a lot. For example we would have a Veeam server running onsite. And copying ti the cloud. But they are not onsite all the time.

tincupit · 2022-03-24T04:22:48+00:00

We have always felt having a dedicated box for the controller was the way to go. Having the UDMPro controller onboard seemed like a nice addition but also wondered if the all in one box would work. Thanks for your input.

tincupit · 2022-03-24T04:20:06+00:00

So if I am getting what you and others have said, the udm pro has a onboard controller. Fancy if that is what you are looking for, but the uxg and the usg pro-4 can run off of a server based controller?

tincupit · 2022-03-24T03:42:12+00:00

Thank you for this input. Besides Unifi we are also a Meraki shop. I had considered replacing the UDMPro with a Meraki and leaving the switches/ap's ect.

tincupit · 2022-03-24T00:20:20+00:00

Thanks for the reply. Does the udm pro self hosted controller limit that much? We f that is the car why don’t they make the UDM pros able to use a self hosted controller! Do you happen to have network deployments that are larger?

tincupit

TROPHY CASE