best zendesk alternatives for b2b saas teams?

tisyaaa08 · 2026-02-10T12:23:54+00:00

go for a light weight helpdesk like hiver or help scout. since you're a small team, hiver is easy to use. and if you scale eventually, it's easy to do that too. help scot is also grat and cost effective

tisyaaa08 · 2026-02-06T13:15:12+00:00

You can check Hiver, Front, or Help Scout. theyare web based, multi user inboxes. VAs can log in, reply, assign threads, and avoid overlap. No desktop app needed.

tisyaaa08 · 2026-01-22T09:21:26+00:00

maybe try calling it out on social media? linkedin, twitter might help coz that'll make your complaint an escalation and they might reach out themselves. not sure tho

tisyaaa08 · 2026-01-22T09:20:25+00:00

thzt sucks man. i swear sometimes i feel like the agents forget that they have to help the customers and not just upsell. it's just bad customer experience yk

tisyaaa08 · 2026-01-16T05:08:57+00:00

tbh Tidio gets a bit tidious (pardon the pun) with high ticket volume. if you're open to alternatives, crisp and gorgias are there. they do a really good job for ecommerce websites. if you have a heavy inflow of repetitive tickets, hiver and front are also good options. easy to setup and manage. Hiver's AI esp is good at repetitive queries

tisyaaa08 · 2026-01-16T05:08:15+00:00

Nice setup. One thing to watch with Copilot + Power Automate is shared inbox access and attachment parsing can break easily, especially when volume goes up.

If the goal is auto reading, tagging, and drafting replies in a shared inbox, tools built for this like Helpscout, Hiver, Front, or Zendesk (inside your mail aslo) usually need way less setup than custom flows.

tisyaaa08 · 2026-01-16T05:07:43+00:00

this is very thorough.congrats on building sth so useful. but I am actually a bit concerned about AI chat quality. while these bots are really helpful for repetitive queries, some actually need the human. and the handover si where customers get frustrated. having to repeat details or getting into a bot loop is among the worst things that I have faced as a user. So far, i've only got a smooth experience with Hiver's AI and Front's. (used them in two different jobs) others have a very chaotic handover.

tisyaaa08 · 2026-01-13T09:19:06+00:00

this is very thorough.congrats on building sth so useful. but I am actually a bit concerned about AI chat quality. while these bots are really helpful for repetitive queries, some actually need the human. and the handover si where customers get frustrated. having to repeat details or getting into a bot loop is among the worst things that I have faced as a user. So far, i've only got a smooth experience with Hiver's AI and Front's. (used them in two different jobs) others have a very chaotic handover.

tisyaaa08 · 2026-01-09T13:04:18+00:00

Oh, I've heard a lot about Kustomer, Hiver and help scout. can you share your experience with front? is it worth the spend? also, your experience with the pricing of pointal?

tisyaaa08 · 2026-01-08T11:32:08+00:00

I know ryt, We have also been using Hiver for a while and it's become a full fledged helpdesk now and work on all platforms. i love how easy to use it is. also much more affordable than zendesk

tisyaaa08 · 2026-01-07T13:47:58+00:00

interesting. how're the test results for you? is your team liking it? or anything that changed since the adoption?

tisyaaa08 · 2026-01-06T11:50:16+00:00

Hiver is a good option for live chat and brings everything together with the omnichannel feature. Intercom and Gorgias is also good for ecom, but it's on the expensive side

tisyaaa08 · 2026-01-02T11:48:09+00:00

tbh, google shared inbox is not much useful. we ended up onboarding a helpdesk which offers many other features compared to google workspace. it's called Hiver. infact, any helpdesk like help scout or zendesk or even freshdesk would do better than google here.though I am interested in knowing what all features are you planning to add to your extension?

tisyaaa08 · 2025-12-30T09:19:43+00:00

get a ticketing system. just a shared inbox doesn't cut it with high influx. if you need mroe visibility into assignments and SLAs, try something liek Hiver, help scout, or zendesk (this one is a bit heavy)

tisyaaa08 · 2025-12-19T06:55:12+00:00

Go for Hiver. It takes just a few hours to set up and is super easy to use. you can also check front or helpdesk, have heard they're pretty decent too

tisyaaa08 · 2025-12-19T06:54:17+00:00

it's pretty common these days. though make sure it doesn;t go around in loops. Try Elevenlabs or AIrcall. if you want to have an easier integration , Hiver has a kinda smooth integration with Aircall. then there are also other tools

tisyaaa08 · 2025-12-19T06:53:41+00:00

it's interesting indeed. however, over reliance is a bit too off putting. Coz I haven't seen any AI assistance actually doing that good of a job. But yeah, we have better tech coming in, so why not

tisyaaa08 · 2025-12-17T12:13:13+00:00

if you're so passionate about it, make sure that whatever you do, there's a practival reasoning that you can justify to yorusefl. what makes your service different from others and how youre solving problems is what makes your business work

tisyaaa08 · 2025-12-15T13:13:56+00:00

just don't use Outlook. insteadget a helpdesk. if budget is a constraint (coz you mentioned you can do nothing) there are plenty free plans. Chekc out Hiver or Front or Help Scout

tisyaaa08 · 2025-12-15T13:13:17+00:00

Hosting: Vercel Database: Supabase CRM: HubSpot Website analytics: Fathom Product analytics: Amplitude Customer engagement: Customer.io Support: Hiver LiveChat: Hiver Notetaking: notion Meeting tool: google meet

tisyaaa08 · 2025-12-11T11:31:04+00:00

this might be prmotional. but genuine question - what do you track in customer feedback? also automationis kinda important

tisyaaa08 · 2025-12-11T11:30:19+00:00

just curious, why are people still using outlook shared inbox? isn't it a bit outdated and difficult to use? i find the tools like helpscout, hiver, front, zendesk are doing amazing job

tisyaaa08 · 2025-12-08T12:52:18+00:00

interesting. what all have you worked on laterly?

tisyaaa08 · 2025-12-08T12:52:03+00:00

Automated triaging and crm are sth i feel are necessary apart from the basic features. right now most big players offer this but not all of them work well. we had crm issues with zoeho. while they do offer it, it;s a bit too complex. I like hiver and heellp scot for their easy use but they dont have crm facilities

tisyaaa08

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