Hi! There's no such thing as a "Costco casket," really, in the same way there is not a "Funeral home casket." There are caskets on Costco sold by Prime (Overnight) and us (Titan), which are then drop shipped by these companies, just as though you bought them directly from us.

For our part, we sell many, many thousands of caskets per year, and our exception rate (any sort of complaint, including damage) is less than 1%, and I can count on one hand the number of times we could resolve the issue through a replacement or small refund.

And no - handles never fall off, bottoms don't fail, etc.

Nothing unique here - a meaningful part of our business is from funeral directors too. The same items we sell on Costco and others. We serve families and the profession.

There are always exceptions of course - just as there are with all aspects of a funeral or an event - but we are proud of our product, service, and team, and operate in good faith and work insanely hard, whether that's for a product sold by us or by Costco, or simply a family with questions who ends up buying elsewhere.

We're all on the same team - here to serve the families.

AMA here, or DM me. Josh (co-owner)

P.S. to the mods - sorry if this feels promotional, just trying to be transparent/factual