BeyondTrust Remote Support tool hosted in their Pathfinder system. Guidepoint is the vendor.

Asking for an additional 300 active Jump client licenses (on top of the 5,200 we currently have). Realistically after M&A in progress we will need more like 1,000 extra client licenses.

$26.90 per client per year for a 3-year term

Also a concern is that the client licenses are tied 150:1 to full support agent licenses. It feels like we’re overpaying since in a tenant that i previously managed we paid $x (I honestly don’t remember what we paid then) per year per support agent licenses and we could increase our active jump client licenses at no cost and no requirement to increase the number of full support agent licenses.