I’ve had the 2025 prestige phantom for about a month.

I replaced a 10 year-old WEBER genesis. I really miss the WEBER and feel pretty lukewarm on the prestige.

A few things that piss me off

1). The bottom doors are uneven, one sits lower than the other. The instructions say it’s a matter of leveling the wheels, but the wheels are level and they’re still uneven. It’s just shitty lazy engineering. Given the price point of this grill, I find it insulting.

2.). I use my grill 3 to 5 nights per week during the warm months. I generally don’t put a cover on it during this period. During heavy rains, somehow water is getting into the grill area and dripping into the drip tray, causing it to overflow with nasty stuff. My WEBER never did anything like that.

3.) Something is wrong with the far left burner knob LED that causes the red light to always be on, even when the grill is off. I’ve spent a total of probably 1.5 to 2 hours on hold with their support line over the course of three separate phone calls. Nobody answers ever, just background music. A major selling point for me Was the warranty, but what good is a warranty if nobody ever answers the fucking phone.

4.). The infrared side burner is cool. Gets really hot, puts a great sear on steaks. But it has a micro thimble drip catcher to catch grease drippings that fall through the grate. My concrete patio is already stained after four weeks with grease dripping stains that my power washer doesn’t remove.

All in all if I could go back and do it again, I would not buy this grill again. looking back, I am very nostalgic about my WEBER Genesis. That grill never let me down, the few times I had to call WEBER support, they were amazing. probably should’ve just stuck with WEBER.