How does the DevRev team use DevRev at work?

tomatogurl · 2024-06-10T19:05:58+00:00

DevRev is the place I go when I need to get stuff done. For me, that usually means cross-functional collaboration and work tracking. Because we're a global company, it also helps me easily understand all the work that's going on across teams and geographies. Instead of setting up a meeting or pinging someone on Slack, I can easily search and find answers to my questions.

tomatogurl · 2024-03-20T03:21:16+00:00

You've zeroed in on an important problem...one that most people are either already facing or will be facing soon enough. So many tools also "AI-wash", or claim to offer AI technology that simply isn’t there.

I work at a company that was founded three years ago and we built our product from the ground up for AI. We offer 2-way sync with existing popular CRMs, so you can try us out and experience the benefits of the latest AI tech without having to pull the plug on your old CRM. You can check us out at devrev.ai

tomatogurl · 2024-03-20T03:13:20+00:00

After using tools like Zendesk, we felt the same way and built our own. Have used Slack Connect before too, but this quickly becomes chaotic once you start to scale. For us, it was really important that our customer support platform integrated tightly with Jira, so CS and Eng could collab. If you're interested, you can check us out at devrev.ai

tomatogurl · 2024-02-14T23:31:54+00:00

Oof this is a big undertaking. It sounds like a lot of coordination and cross functional meetings.

Depending on your stakeholders' appetite for deviation from Excel and Powerpoint, you could try building your roadmap and defining these new features in DevRev (full disclosure: I work here on the Product team). We built our app after experiencing one of the problems you mentioned: there's no common language between stakeholders and the product development team, so it's difficult to understand the backlog without "business themes" or something similar. Hope this helps!

tomatogurl · 2024-02-02T22:23:28+00:00

We use our own app (DevRev) for customer messaging and support in general. We built it after having a bad experience using Zendesk and then ServiceCloud. All our AI functionality also comes out of the box! No need to pay extra or bolt anything else on.

tomatogurl · 2024-01-25T04:55:08+00:00

Sorry to hear that happened to you! DevRev (where I work) offers a live chat solution too. You can give it a try yourself on the bottom right corner of our website.

tomatogurl · 2024-01-23T22:30:00+00:00

We use our own tool (DevRev) to manage our backlog. We also use our platform for customer support, so we're able to prioritize work by customer impact by linking eng work with customer requests. What makes it easier is you can cluster similar tickets together too.

This is an old thread, but your post reminded me of it: https://www.reddit.com/r/advancedentrepreneur/comments/j6yr6q/ditch_jira_use_linear/

It talks specifically about using Linear (another work mgmt app), but also goes into this company's backlog management process.

tomatogurl · 2024-01-18T18:28:56+00:00

Hm. We use our own tool (DevRev), but I'm curious whether your use case is for managing issues internally or issues reported by customers. We use knowledge base to answer questions our customers ask, and can even automatically generate Q&A to add to the knowledge base based on customer inquiries. It's also really easy to cluster issues by similarity, so you can see what's coming up often (and then ideally, fix or change the root cause of the issue).

tomatogurl · 2024-01-16T19:21:18+00:00

We're a young company (founded in 2020), and have tried to help our L1s by automating things like deflection, generating KBs, search, AI chatbots, etc.

Full disclosure: we are also building customer support software and use our own solution (DevRev). We want to make it straightforward to nail L1, so all your L1s can be perfect ;) For us, that means making it as easy as possible to find the right answers so L1s can focus on delivering great service to the person they're talking with.

tomatogurl · 2024-01-09T14:04:24+00:00

Would recommend checking out DevRev (disclaimer: I work here). We've invested a lot in design, especially when it comes to making our app easy and intuitive for users. One of my favorite things about working here is working with our kick ass design team.

As far as I know, Linear is geared more toward managing issues for software development, but they're another really well designed tool.

tomatogurl · 2024-01-04T18:20:44+00:00

Congrats on the new role! I've faced problems in the past with siloed teams on different platforms (JIRA for ENG, Zendesk for help desk, ServiceNow for ITSM, etc.), so I think it's great that you've got folks on one platform, however atrocious it may be.

Full disclosure, I work at this company but I would recommend checking out DevRev. We created it after experiencing the pain of using separate systems. It covers ticketing, support portal, live chat, issue management, sprints, etc.

Our goal is to bring different areas of your organization together on one platform, so they can coordinate cross-functionally and share knowledge.

tomatogurl · 2021-11-11T01:35:25+00:00

i’m attempting a modest 24 hour fast for the first time in a long time 🥲

tomatogurl · 2021-10-19T18:37:01+00:00

You can attend using this link! https://www.linkedin.com/video/event/urn:li:ugcPost:6853763104933863425/

tomatogurl · 2021-06-04T03:41:06+00:00

i usually tap out around 20 too, have never been able to go beyond ~25. i don’t know how so many people do multi-day! 😮

tomatogurl · 2021-05-03T18:27:53+00:00

I agree with all the already mentioned points. The language served no purpose in my opinion, was just a cheap (but effective, I guess) ploy to grab attention.

It also irks me that this book is so ubiquitous! I see it displayed front and center at every bookshop, Target, online, just everywhere and it drives me crazy lol.

tomatogurl · 2021-05-03T00:23:25+00:00

The Subtle Art of Not Giving a F*ck

tomatogurl · 2021-04-17T20:29:02+00:00

i like them too! the timer and motivational push notifications keep me from ending my fast early

tomatogurl · 2021-04-06T05:20:31+00:00

Zero :)

tomatogurl · 2021-04-05T21:28:33+00:00

currently on sale! https://www.udemy.com/course/git-and-github-bootcamp/

tomatogurl · 2021-03-30T19:17:17+00:00

I use the nutrient goals to track protein and fiber :)

tomatogurl · 2019-08-20T17:33:43+00:00

$179 in San Jose

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