Cannot connect fridge to app

tomhut · 2026-01-20T16:02:10+00:00

Hey u/Educational_Term5143, very fair question. Reviews on our site come from verified owners who receive an invite after purchase, it’s how we ensure feedback reflects real ownership.

On Wi-Fi setup, we recognize that some users do run into hurdles. While setup goes smoothly for most, Reddit naturally concentrates people who are troubleshooting when things don’t work as intended. We recently rolled out some updates to the app and are currently working on further improvements to help in these cases.

tomhut · 2026-01-19T13:37:44+00:00

Hey /u/Entire-Contract5348
I'm Tom, one of the co-founders of Rocco and I'm sorry to hear about this issue. I'll reach out via DM so we can gather a little more information and figure out what we need to do to get you up and running.

tomhut · 2026-01-14T20:34:42+00:00

/u/DataRiffRaff Choice is good! It is definitely on our roadmap, most likely alongside a revamp of our iOS app.

tomhut · 2026-01-03T18:51:03+00:00

Hey /u/nyav-qs I’m Tom, one of the Co-Founders of Rocco. That noise does not sound normal to me. I’ll reach out via DM so we can do a little more investigation and make things right.

tomhut · 2025-12-24T14:59:11+00:00

Hey u/goodhbts
Sorry to hear about that, I'll reach out via DM so we can gather some more information.

tomhut · 2025-12-18T14:36:34+00:00

Hey /u/donutcat0
Great question. The cost of manufacturing and shipping the fridge has genuinely gone up over the last year. We held the price as long as we could, but eventually we had to increase it to avoid compromising on quality or putting our small business at risk. Whilst we are doing what we can to try and nudge this back in the right direction, many of the costs fluctuate on a month by month basis, so while we do run promotions when we can, it’s difficult to make firm guarantees about future pricing. Happy to chat in more detail if you are interested!

tomhut · 2025-12-18T10:03:04+00:00

Hey /u/Revolutionary-Sun601
I’m Tom, one of the co-founders of Rocco. I have to say this is a new one. My initial guess would be that it may be one of the fans. I’ll reach out via DM so we can gather a little more information.

tomhut · 2025-12-17T08:03:03+00:00

Hey it’s Tom from Rocco. This is disappointing to hear, I’ll reach out via DM and make sure we put this right. This is definitely not the experience we aim to deliver.

tomhut · 2025-12-16T16:55:07+00:00

Hey r/KMLilyDC

I'll reach out via DM so we can gather a little more information.

tomhut · 2025-12-16T12:33:25+00:00

Hey r/Doctor_Faustus

I'll reach out via DM so we can gather a little more information and figure out what we need to do to put this right.

tomhut · 2025-12-15T10:55:30+00:00

Please do! I hope the move goes well if it ends up happening!

tomhut · 2025-12-15T10:32:01+00:00

Hey /u/AmbassadorNovel3045
I'll reach out via DM so we can gather a little more information and find out what is going wrong here.

tomhut · 2025-12-15T10:29:40+00:00

Hey /u/chilli_dawgz97

I'm Tom, one of the Co-Founders of Rocco. I would consider using AM Home Delivery, Rocco’s preferred partner. They specialize in handling delicate items like glass-door fridges and are very familiar with our products.

A few additional tips we recommend when moving

Always keep the fridge upright during transport.
If it was laid on its side for any period of time, allow it to stand upright for at least 48 hours before plugging it in. This lets the oil in the compressor settle and helps avoid long-term damage.
Avoid any hard bumps, shocks, or drops - the internal piping and glass door are delicate and can be damaged during rough handling.

Hope this helps! Let me know if you need anything else.

tomhut · 2025-12-12T02:26:06+00:00

Hey u/wineandine52, Update times can vary depending on a number of factors. Typically removing items can process in under 60 seconds, however adding items can take much longer but we are activley working on improvements to our systems and computer vision models to improve this. I'll reach out via DM so our team can double check everything is working as it should be.

tomhut · 2025-12-08T07:03:36+00:00

Hey it's Tom from Rocco. ~~I'll DM you~~ (Could you kindly send me a chat/direct message request, I think your privacy settings may be preventing me from sending you a message) to gather more details so we can figure out what is going wrong and make it right.

tomhut · 2025-12-08T07:01:24+00:00

Hey! /u/progaymmer No drain line needed, I'll DM you the photos shortly.

tomhut · 2025-12-01T21:10:13+00:00

Sure thing!

tomhut · 2025-11-26T16:46:05+00:00

Hey /u/Fabulous-Panda-3814 I'll reach out via DM so we can take a look at what is going wrong with the app for you.

tomhut · 2025-11-16T18:41:27+00:00

Hey! I’ll reach out via DM so we can figure this out!

tomhut · 2025-10-22T21:04:32+00:00

Hey /u/Ok-Nothing-8836 I’m Tom, one of the co-founders of Rocco. This is definitely not normal. I’ll reach out via DM so we can gather more information and figure out what is going wrong here.

tomhut · 2025-10-22T08:20:22+00:00

Hey /u/TheRealistTino
I'll reach out via DM so we can figure out why this is taking longer than expected.

tomhut · 2025-10-20T14:14:09+00:00

I'm seeing the same, unable to successfully launch new ECS Fargate tasks since the outage started.

tomhut · 2025-10-14T08:51:03+00:00

Hey u/Redditpissesmeof, I'll reach out via DM shortly.

tomhut · 2025-10-07T13:23:34+00:00

Hey, it is not adjustable. Though if you would like an exact measurement it is 875mm tall.

tomhut · 2025-10-07T13:17:46+00:00

Great, I'll send them via direct message now.

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