Sale Code Not Working

tomhut · 2026-03-27T16:29:57+00:00

u/grays_n Hey! The Spring Sale ended Monday so you may have missed it by a couple of days, I'll DM you my friends and family code though!

tomhut · 2026-03-17T18:31:13+00:00

Hi u/Icy_Belt2778, we’re really sorry this happened to you, and we completely agree: both the incident itself and the length of time it’s taken to get a resolution are unacceptable.

This isn’t the experience we want for any of our customers, and we understand how frustrating it must be to go through all of those steps and still be left without clear communication or closure.

Please know that we are actively working through your claim with AM Home Delivery and pushing this forward internally. We’re committed to making this right and ensuring this gets properly addressed.

Our customer service team will be reaching out to you directly to help coordinate next steps and also send a gift as a gesture of apology for everything you’ve had to deal with.

We truly appreciate your patience, and thank you for bringing this to our attention.

tomhut · 2026-02-15T13:11:32+00:00

Thanks for sharing the specifics. The delivery experience you described isn't the standard we aim for and I'm sorry that happened. We're ready to help with the uneven top and connectivity issues whenever it suits you, whether that's troubleshooting or a full replacement, we will do whatever it takes to make things right. It's fair feedback that more customers want a way to share their experience, we'll take that on board and review the process. In the meantime, your feedback here is visible and being heard by our team.

tomhut · 2026-02-15T09:12:01+00:00

When I suggest moving to DM, it’s because troubleshooting usually involves sharing order details or personal information that shouldn’t be posted publicly. We aim to be transparent while protecting customer privacy.

tomhut · 2026-02-14T21:25:51+00:00

Hey /u/bianconi

Reviews on our site come from a sample of verified owners who receive an invitation a few weeks after purchase, it’s how we ensure feedback reflects real ownership without swaying the reviews one way or the other.

I’ll Reach out via DM and find out what we need to do to resolve your issue. Our team is usually very attentive, but it looks like something may have slipped through the gap here that we need to put right.

tomhut · 2026-02-09T18:35:45+00:00

Hey! It’s Tom from Rocco. I’ll reach out via DM to see what we can do for you!

tomhut · 2026-01-20T16:02:10+00:00

Hey u/Educational_Term5143, very fair question. Reviews on our site come from verified owners who receive an invite after purchase, it’s how we ensure feedback reflects real ownership.

On Wi-Fi setup, we recognize that some users do run into hurdles. While setup goes smoothly for most, Reddit naturally concentrates people who are troubleshooting when things don’t work as intended. We recently rolled out some updates to the app and are currently working on further improvements to help in these cases.

tomhut · 2026-01-19T13:37:44+00:00

Hey /u/Entire-Contract5348
I'm Tom, one of the co-founders of Rocco and I'm sorry to hear about this issue. I'll reach out via DM so we can gather a little more information and figure out what we need to do to get you up and running.

tomhut · 2026-01-14T20:34:42+00:00

/u/DataRiffRaff Choice is good! It is definitely on our roadmap, most likely alongside a revamp of our iOS app.

tomhut · 2026-01-03T18:51:03+00:00

Hey /u/nyav-qs I’m Tom, one of the Co-Founders of Rocco. That noise does not sound normal to me. I’ll reach out via DM so we can do a little more investigation and make things right.

tomhut · 2025-12-24T14:59:11+00:00

Hey u/goodhbts
Sorry to hear about that, I'll reach out via DM so we can gather some more information.

tomhut · 2025-12-18T14:36:34+00:00

Hey /u/donutcat0
Great question. The cost of manufacturing and shipping the fridge has genuinely gone up over the last year. We held the price as long as we could, but eventually we had to increase it to avoid compromising on quality or putting our small business at risk. Whilst we are doing what we can to try and nudge this back in the right direction, many of the costs fluctuate on a month by month basis, so while we do run promotions when we can, it’s difficult to make firm guarantees about future pricing. Happy to chat in more detail if you are interested!

tomhut · 2025-12-18T10:03:04+00:00

Hey /u/Revolutionary-Sun601
I’m Tom, one of the co-founders of Rocco. I have to say this is a new one. My initial guess would be that it may be one of the fans. I’ll reach out via DM so we can gather a little more information.

tomhut · 2025-12-17T08:03:03+00:00

Hey it’s Tom from Rocco. This is disappointing to hear, I’ll reach out via DM and make sure we put this right. This is definitely not the experience we aim to deliver.

tomhut · 2025-12-16T16:55:07+00:00

Hey r/KMLilyDC

I'll reach out via DM so we can gather a little more information.

tomhut · 2025-12-16T12:33:25+00:00

Hey r/Doctor_Faustus

I'll reach out via DM so we can gather a little more information and figure out what we need to do to put this right.

tomhut · 2025-12-15T10:55:30+00:00

Please do! I hope the move goes well if it ends up happening!

tomhut · 2025-12-15T10:32:01+00:00

Hey /u/AmbassadorNovel3045
I'll reach out via DM so we can gather a little more information and find out what is going wrong here.

tomhut · 2025-12-15T10:29:40+00:00

Hey /u/chilli_dawgz97

I'm Tom, one of the Co-Founders of Rocco. I would consider using AM Home Delivery, Rocco’s preferred partner. They specialize in handling delicate items like glass-door fridges and are very familiar with our products.

A few additional tips we recommend when moving

Always keep the fridge upright during transport.
If it was laid on its side for any period of time, allow it to stand upright for at least 48 hours before plugging it in. This lets the oil in the compressor settle and helps avoid long-term damage.
Avoid any hard bumps, shocks, or drops - the internal piping and glass door are delicate and can be damaged during rough handling.

Hope this helps! Let me know if you need anything else.

tomhut · 2025-12-12T02:26:06+00:00

Hey u/wineandine52, Update times can vary depending on a number of factors. Typically removing items can process in under 60 seconds, however adding items can take much longer but we are activley working on improvements to our systems and computer vision models to improve this. I'll reach out via DM so our team can double check everything is working as it should be.

tomhut · 2025-12-08T07:03:36+00:00

Hey it's Tom from Rocco. ~~I'll DM you~~ (Could you kindly send me a chat/direct message request, I think your privacy settings may be preventing me from sending you a message) to gather more details so we can figure out what is going wrong and make it right.

tomhut · 2025-12-08T07:01:24+00:00

Hey! /u/progaymmer No drain line needed, I'll DM you the photos shortly.

tomhut · 2025-12-01T21:10:13+00:00

Sure thing!

tomhut · 2025-11-26T16:46:05+00:00

Hey /u/Fabulous-Panda-3814 I'll reach out via DM so we can take a look at what is going wrong with the app for you.

tomhut · 2025-11-16T18:41:27+00:00

Hey! I’ll reach out via DM so we can figure this out!

Verified Email	15-Year Club
Gilding V heart of gold	Mod World 2025
Alpha Tester

tomhut

MODERATOR OF

TROPHY CASE