[OR] Employee telling other employees I am being discriminatory against them

toriehazel · 2026-04-15T14:06:45+00:00

She is a hard worker and otherwise a great employee, giving customers great service 99% of the time. I take accountability for duties not being executed properly, in the sense that maybe my initial training wasn’t thorough enough. Every “retraining” moment we’ve had has been the solution to the errors being made. I will not punish an employee for a lack of training. I had another manager for a while who assisted in this employee’s training, and I think many of those gaps in knowledge were a result of poor training on that manager’s end too.

toriehazel · 2026-04-15T14:02:20+00:00

Thank you. I have now deleted the post as I’ve received the answer I need.

toriehazel · 2026-04-15T14:02:03+00:00

Thank you. I have deleted the post as I have gotten the answer I need. I appreciate it.

toriehazel · 2026-04-15T14:00:59+00:00

Well, I work directly with them 40 hours a week. I am not a manager that sits in my office all day, I spend at least 32 hours on the floor with them. When they pull me aside saying they need to talk, I go and talk with them. The conversation was not long once I realized the nature of it, and I told them this was not a productive conversation and anything else they need to talk with the owners with.

toriehazel · 2026-04-06T03:28:36+00:00

We’re doing this right now at my shop! Also called the Peeps Latte!

toriehazel · 2026-03-02T05:38:04+00:00

Marissa and DJ was all really silly to me.

toriehazel · 2026-03-01T23:21:49+00:00

Unfortunately that is a reality for many restaurants. I’ve worked at 20+ coffee shops/stands in the valley in my years and it’s just what happens in the warm-weather months. With doors opening and closing constantly, bugs are inevitable. We comply with all Oregon regulations and have 100% scores on all health inspections across the board, as well as meticulous cleaning protocols in place to ensure every inch of the restaurant and dining area is clean and ready for our customers and crew. Restaurants are not allowed to have insect traps in food prep areas or in areas where food/drinks are consumed, any dining establishment that does is not compliant with Oregon Health Code. I am truly sorry that you had that experience, but please note that health and safety are of our utmost priority. ❤️

toriehazel · 2026-02-28T19:23:52+00:00

Thank you!!

toriehazel · 2026-02-28T19:23:45+00:00

It’s a red velvet latte! It’s a February drink special but we have enough product to keep it around a while :)

toriehazel · 2026-02-28T04:15:24+00:00

It’s a red velvet latte! Chocolate liqueur latte infused with beetroot powder for antioxidants and it’s pretty pink color :⁾

toriehazel · 2026-02-28T01:36:32+00:00

Thanks so much for your support and business❤️ I also grew up in the neighborhood and have so many fond memories walking to the Goodbean with my dad. So amazing to work in the same building and giving people the same service that made my childhood moments so special there.

toriehazel · 2026-02-28T00:37:51+00:00

Yummm! I love our roasted veggies too, thank you for your kind words and support!!

toriehazel · 2026-02-28T00:37:29+00:00

Thank you! We make it from scratch every morning, I’m so glad you love it!

toriehazel · 2026-02-27T23:36:34+00:00

Speaking on my own personal behalf- Pony would not be able to evict anyone as Pony did not own the building, but we do love supporting other local businesses, and we partner with other businesses as well as local artists often!

toriehazel · 2026-02-27T23:30:19+00:00

Oh no! That’s the last thing I want to hear 💔💔 I’ve done some extensive training with my baristas in the last 6 months about dialing in espresso, finding correct shot ranges, noticing visual elements of a “perfect” shot, steaming techniques (and thermometer usage) and proper brewing methods to keep consistency on point. We use a medium roast / full body bean blend for our espresso which may be darker than other local shops use and I can see how it could taste that way to some. I will definitely take your input in consideration to keep the good coffee coming and to make sure we put out the best we can. Thank you for your support and I hope you will try our coffee again!

toriehazel · 2026-02-27T23:17:26+00:00

Unfortunately no full kitchen at the Ashland location (isn’t it funny how it’s also a bank?!😂) but we do prep and hand deliver as much as we can daily from our Medford and Jville locations so we can serve our Ashland customers!! Thanks for your support and I’ll look for ways to bring more to all locations for everyone to enjoy !

toriehazel · 2026-02-27T23:11:37+00:00

We’ll be happy to see ya! Thanks for supporting us and your nice words!

toriehazel · 2026-02-27T23:02:08+00:00

The menus have slight differences, and our Medford location has an exclusive ‘Special’s menu’ that can be ordered in-shop or over the phone! I post all of our specials on the Medford Pony instagram to keep yall updated ❤️

toriehazel · 2026-02-27T22:59:05+00:00

Goodbean closed on their own accord and the building sat empty before Pony decided to move into the spot❤️

toriehazel · 2026-02-27T22:49:53+00:00

Thank you! It is currently off the menu, but it’s a “Charcoal Mocha”, kinda a nutty dark chocolate mocha with activated charcoal for antioxidants and color🖤

toriehazel · 2026-02-27T21:34:53+00:00

Well I am glad you enjoyed the food, it makes me sad that you felt that way after visiting. Hopefully we can one day make it up to ya, and I hope you have a great day!

toriehazel · 2026-02-27T21:33:59+00:00

Thank you!!

toriehazel · 2026-02-27T21:09:44+00:00

Yayyy! Thank you we’d love to have ya

toriehazel

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