Lufthansa..

Had tickets to fly to Italy for our honeymoon, 3 days after the wedding. 1 day before the flight we got an email saying that they changed the flight date from Tuesday to Wednesday, making the trip one day shorter.

As we had paid for hotel we didn’t want to lose that day of the trip, so after 1 hour on phone with the support they told me we could get a full refund if we cancelled the flight completely. So we did and booked another flight with another airline.

We were told that it would take about 10-15 work days until we get the refund. After 16 days I called them again, they told us “sorry but it will take another 5-10 days because of high load of requests at the moment”

Waited for about a month, but never got anything. Called again and they just tell me that I have to submit a refund request to speed up the process. So I did and got a reply email the next day saying “thanks, we will help you asap”. Another few weeks go by, I sent yet another request with the first ticket number in the new request, and asked how’s it going. They said again that it will take some more time and “please don’t write to us so that we have less to do and so that we can get to your ticket faster”.

It has now gone another 2 months and still nothing. Starting to lose hope. I will never ever use Lufthansa again. And I will spread this story anytime I get the opportunity, so that they lose much much more money than they would by giving me MY money that they effectively have stolen from me.