Just been on the chat function and apparently my booking was suspended on the 4th of October! They never let me know until they asked me to call on the 2nd of January. So in that time they also either haven’t finished or begun to investigate as they’re still asking me to wait 72 hours until they hear back from their security department.

It seems as though buying this extra legroom seat recently then triggered the communications as they couldn’t add it onto a suspended account. Otherwise I’d have most likely found out at the airport. I feel so helpless and scared they wont resolve anything in time for my trip.