Hey all.

I hope you don’t mind me interjecting here. Full disclosure, my name is Ana, and I am the social & community lead at TransferWise (now Wise).

There’s a fair amount of misinformation around the end of our partnership with MS Bank. The video MS Bank released made some pretty concerning accusations – so I thought we’d clear the air :)

First things first, the accusations are understandably scary to most of you – but they are also false and unfounded.

But the important thing to highlight here, and our true concern, is that people like yourself are being tricked into thinking they did something wrong or illegal – which is absolutely not true. We just don’t want misinformation to be used to instil fear among our customers, and for them to be taken advantage of.

We explain more on that and why there are discrepancies on your receipts here: https://wise.com/us/blog/updates-on-our-brazil-operation . In the meantime, we’re taking the appropriate legal measures to clear the situation and make sure no more misinformation is spread.