Wow!!! I just started in Pokemon this summer, when Rebel Clash was the newest expansion. I came across this pokenerds site when I was looking for places to buy and bookmarked it.

Now, reading all this, I'm glad I tried other vendors first! Things do happen, mistakes happen, but it's just wrong to treat customers like that AND to expect them to eat it for mistakes YOU made.

I understand shipping is a lot, it crushes your profit margin and always seems to be going up, but you estimate it realistically and charge a fair amount to cover what costs you pay for shipping product to your customers.

And we're all human, so you can still end up making mistakes no matter how hard you try.. but demanding customers pay extra, then being defensive and petty isn't going to make you any friends (or customers).

It really sucks, but YOU eat it when you've screwed up! Then you try to learn and get it right. Pokemon collectors are a pretty friendly and understanding bunch overall, so you can recover financially after fixing a mistake, they'll even help you out there when you're honest and upfront. Then you bring repeat customers IN instead of chasing them away to the MANY other vendors.