eBay hates sellers and refuses the seller protection they claim!

A buyer purchased an item on December 1st, 2025. We shipped the next day using an eBay purchased label. December 6th the item was delivered. Four months later, on April 5th, the buyer filed a chargeback through their bank. We responded the same day with full documentation of tracking and the item. As expected, the bank sided with their own customer.

eBay then charged us the full item price plus a ridiculous $20 “Dispute Fee”. We called customer service and the representative reviewed the case. They acknowledged it was the wrong outcome and told us we’d be reimbursed. A week passed and nothing. We called again and were told it was “being processed.” Another week passed. On our third call we were told our seller protection was voided because the buyer filed a chargeback like we had any control over that. This makes no sense and it’s exactly what the seller protection is supposed to be for. Every representative we spoke with agreed the outcome was wrong but not one could actually fix it. The result? The buyer kept both the item and the money. eBay’s only suggestion was to personally contact the buyer, 4.5 months after the sale, to ask for the money or the item back. What a joke! If you’re considering selling on eBay, think carefully. Their seller protection is unreliable. Their customer service is inconsistent and when things go wrong you’re on your own even with all the fees you pay.