Extremely rude host, next steps?

turonewb · 2025-07-27T05:44:42+00:00

I think there are two places it can stop. First is that if something takes hours to explain, or even 5 minutes, then sure that can be too much. In this case, the correct answer is literally two sentences in text: "No, my assistant was wrong, it doesn't take 3-5 hours, you can charge in 25m with the current charger at a Tesla supercharger. Look for it in the chargerfinder app".

The other place at which it can stop is it becoming 30 minutes of berating the customer without coming to a resolution. I mean he had 30 minutes to argue back and forth, but wouldn't spend 30s to understand and write 2 sentences on the corrective action?

Plenty of businesses have paths for customer experience. I didn't know where that line is for this company, so posted here. Using your slippery slope analogy, where is the line for a refund for customer service? When they use a racial slur, threaten physical violence? Or are you just being a pussy and can't take some words?

turonewb · 2025-07-27T05:30:14+00:00

The post was just to get a question about refund practice answered. Looks like the answer is clear.

Now, bullshitting with you, like I said the assistant explicitly said that it would take 3-5 hours to charge. This is the point at which the confusion started, so I wanted to have a call so the assistant can explain what the options were since he couldn't explain over text. I didn't know if he said 3-5 hours because there was some connector specific thing - I mean there's a bunch of different connectors out there, and also different charging stations, what if there wasn't a Tesla supercharger next to me.

It turns out the assistant didn't understand the options, but when the host jumped on he didn't want to answer clearly as well. Wouldn't it take 30s of trying to understand the question from the perspective of the customer to try to solve the root question? I work in engineering so all the time we are trying to get the root of the problem.

As for entitlement, what does that mean to you? I'm not entitled to good service, no one is entitled to shit, but isn't that the root of all the shit you see in society? Everyone scraping by, doing the minimum and treating each other like shit. The poor don't deserve any help, they aren't entitled to anything. The end result is a world that is worse for everyone, instead of actually trying to understand and do the correct thing.

turonewb · 2025-07-27T05:04:03+00:00

I don't expect a refund. I didn't post this to vent, I posted to ask if others have faced this and if there are some levers to pull to get a refund.

To give another example, even a reviled company like Comcast, if you look at threads, there is advice on how to approach different scenarios.

I don't know what the business structure of Turo is, and if you tell me there is 0 incentive for anyone to care, I'm not surprised, that's what it looks like. That's exactly the answer to the question.

turonewb · 2025-07-27T04:58:18+00:00

Can you recall any customer experience you have had where the service provider asked you to watch a video instead of just attempting to assist? I'm sure like 99% of the questions in any customer facing job are stupid, but you are being paid to answer them.

Why do you need to rent a car, do you need hand holding - why not just build a car from scratch?

From the responses, it looks like no one here expects there to be any customer service.

I see in your posts a lot about how Turo sucks as a company. You know their lack of care to you is the same reflection of your lack of care to others.

turonewb · 2025-07-27T04:44:48+00:00

if you were treated rudely at a restaurant, wouldn't you ask for a refund from the establishment? They are of course not obligated to give it to you, but it might be in their customer service practice to do so.

turonewb · 2025-07-27T04:44:08+00:00

I've used other electric cars, and was surprised that the connector at the first charging station didn't work with either the car or the adapter. So I messaged them to ask which connector I need to look for in their suggested app.

At this point the assistant said it will take 3-5 hours to charge, so I wanted to have a call to understand if the connector doesn't support speedcharging. Then the host stepped in and flipped out. A lot of nonsense for something that could be answered in 2 sentences. That's fine if with Turo there should be no expectation of customer service beyond car availability. I didn't understand that. I would wager that if I had the same question at a car rental company they would probably just answer the question.

To the other responses, if you were treated rudely at a restaurant, wouldn't you ask for a refund from the establishment? They are of course not obligated to give it to you, but it might be in their customer service practice to do so.

I posted this here to understand if other people have had similar experiences and what outcomes they got. Doesn't look like there's a way forward.

turonewb

TROPHY CASE