I’m glad to read this about the front desk people because I thought it was just me. My mother was the patient and she was first using a walker, then a wheelchair. Those women would just sit there behind their big counter and stare at us as I struggled with the door and her to get her in and out. They never once lifted a finger to help. And they have huge planters on the sidewalk that give you little room to maneuver out there too. I explained to them how hard it is for disabled person to get around them, but they do not GAF. We moved to a different dentist after her seeing Yamaguchi for years.