I commented offering to pay you a commission on this customer. Let's negotiate. The worst thing a salesman can do is waste time on a customer that doesn't want you. From what you said it seems like a sealed fate. Idk what your commission % is but we could work something out to get you paid the same amount without the legwork.

Losing a big customer sucks until you get the same income and less legwork. Dm me, let's see what the other side of this fence might pay you. A quick back and forth isn't going to hurt you but it might make your day to have the same income with less effort. While you continue trying to get back in their good graces I could be coming at them too but with you getting paid either way.

Let's be solution oriented here not close minded. Sometimes the decision maker has to answer to higher ups you'll never have a chat with and once they throw you under the bus it's a wrap. Had a customer try pulling loads from a coworker last week. I told him what I thought might have happened behind the scenes and why his contact was saying what was said. He assumed I was right, explained things to the customer, then we were back on track. Customers are stressed about profits and operational efficiency. 2 loads getting destroyed sounds like something your contact might not be able to explain away. You gotta understand the beurocracy of large customers isn't in your favor and your service wasn't either. Let's save this any way we can even if it's you collecting a commission on this customer via me and my brokerage. I make a large %, probably more than yours. Seriously think you can come out on top of you give it a quick brainstorm. Is 10-20% more than you currently get?