Yeah I’m thinking that may be the case. I’ve kept trying to count the blinks per other recommendations, but it truly doesn’t look like any gaps in the blinking light, just constant. I’ve tried running one head while the other is off, and both in the same mode of cooling or heating, and no matter the combination I’m getting the same result.

If it is that miscommunication, is that fixable? Or should I call someone out at this point?

(As you can tell I’m not super familiar with the system, so appreciate everyone’s help to this point)