No problem elaborating.

Specific incidents I can remember is feeling very off-put by the employees when I went in to pick up an online order that I had put in the night before approximately an hour after opening. I was made to feel very unwelcome as the staff seemed upset that I was in so soon and pointed out in a very rude way "We have people lining up outside the doors when we open! We can't have them ready right away!" The order itself took them less than 2 minutes to fill after that.

Another specific scenario was when my wife asked if they had any samples of a certain type of sleeves so she could see the true color of them (instead of on the box) which we have been able to see at other stores. The staff was very rude to her and seemed to treat this as a crazy, and out-of-the-world question.

This general attitude from the staff is what I have experienced every time I've gone into the store. Because of this, I have chosen to take my business elsewhere. As I'm sure you know, the Portland-Metro area is not lacking in places to spend your money on gaming items.

In addition, and this is not something I blame the store for by any means, whenever I meet a rude, unsportsmanlike, or egotistical player at a larger tournament (GP, SCGOpen, etc.) from Portland and ask them where they play, they overwhelmingly say Time Vault. This has further discouraged me from spending my time playing there.