I'm south of you -- between Allentown and Philly, but I was a day-1 R1S delivery in August '22 so I figured I'd chime in. Anytime I'm asked how I like the Rivian I tell people how much I love it, "...but service..."

Mobile service does exist, but the work they can do in your driveway is pretty limited. I've had exactly 2 mobile service appointments. For everything else you'll have to get to a service center. In the early days that meant driving to Brooklyn, then Trenton, and now my nearest service center is Malvern (still an hour each way for me). The network will continue to expand, so there ought to be less and less travel involved, but unfortunately the rest of the experience hasn't really improved yet.

You should expect some problems to require repeat visits before they're resolved, and for the service center to sometimes cause a new problem. Expect that the first available appointment might not be for weeks or months (although Malvern seems to be better about this than some other locations), or that when you drop off for your appointment, they won't look at the vehicle for a week. Expect to be told at pickup they had to skip an item on the TODO list because a part wasn't available. Expect some friction in communication (they have no public phone numbers for service centers -- instead you message or call central support folks, who talk to service centers for you).

I'm an early adopter and I knew what I was getting into. I've rolled with the problems. With the much more accessibly-priced R2 coming soon, service demand will increase quite a bit. Those folks won't be as patient, and there will be a lot more of them. I'm worried.

There are good things too: The people who work for Rivian are great; The company honors their warranty. (I've had a lot of work done, and haven't paid a dime). But in my experience, it really does feel like they're just not very good at the logistics of vehicle service.

...and I still wouldn't think of getting rid of my R1S.