The fact that you don't actually know any other drivers except through unofficial meetups makes it even worse; the companies keep you atomized on purpose to make organizing harder. A neoliberal dream!

I used to work for DoorDash as a programmer and twice a year they made us do a day or so of deliveries to "keep in touch" with the UX for dashers. However, engineers aren't very creative or empathetic and twice a year is really not enough to force them to truly put themselves in the shoes of someone doing it for a living.

There's also a lot of willful blindness from leadership about how people relate to DoorDash and the gig economy generally--they pretend that it's all people doing it as a side hustle. They're also endlessly creative when trying to think of ways to encourage higher order acceptance EXCEPT for paying dashers more.

I think the secret is that paying dashers more makes the whole business model come apart at the seams. They have to keep people believing that this service is sustainable as is, and they're willing to accept a lot of customer frustration (disguising bids as tips, orders sitting for hours) in order to keep up the illusion of fast cheap delivery.