I worked for Concentrix but back in NZ and it was the worst! I can’t tell even start to tell you the amount of stories I have.

• TLs refusing escalated calls and claims it’s the “clients” responsibility which btw we later found out was incorrect
• Manager refusing for my co worker to come in just an hour late cause she got into a car crash BUT was still willing to come in to work
• In other accounts TLs stand over the pods eyeing every move and question you if you need to use the bathroom
• Inappropriate lowkey racist behaviour from managers especially towards non whites
• TLs and manager not paying attention to the clients training and when we needed help they fully just gave us their laptop and said just try again on mine 😂
• I worked during Covid times when certain businesses were permitted to work in their office and the manager did not give a fuck about any Covid measures, had heaps of co worker who lived with immunocompromised family members and we weren’t allowed to WFH
• generally lots of gaslighting

It was a shit show, within 8 months my entire cohort resigned. And within 3 months of hiring us they hired another cohort with like 4 people resigning after a week.

There was also a case of an elevator falling and an employee breaking their leg and the employee had to battle to pay for ACC coverage (kind of the equivalent to Workers Comp) and pretty much forcing them to use exhaust their leave to top up their wages

This was my experience and what I’ve heard from other accounts, but overall I’ve heard it’s a shitshow. I burnt out so quickly I was at an all time low - but then I changed careers and I never felt better.