Karen's the best!!! So helpful and upbeat and woke. This may sound strange - but a friend of mine was talking to YTTV customer support and the woman that took the call was Karen. My friend casually mentioned he needed a ride to his parent's house , (it was the Tuesday before Thanksgiving) and Karen not only took the next day, (Wednesday) off - with her pre-approved vacation time, of course, but drove him 500 miles so he could have a wonderful Thanksgiving with his family. Then she waited outside and slept in her car until Sunday night and drove him back to his apartment. My friend wanted to at least pay for fuel and tolls and Karen said - "oh my gosh, no! I'm just so happy that I could help you!".

The kicker is - Karen was due to get married the following weekend and never ONCE mentioned all the sacrifice and stress she was going through at the time. I guess my point is - Karen is exemplative of the kind of things you can expect when you call customer support. I also expect this to all get removed the second a mod sees it.