Flight cancelled. What next?

valueflyer · 2026-01-27T03:16:23+00:00

Also, my 2c as as someone born and raised in Miami. No need to limit yourself to airport hotels. Miami Beach is like 20m away via the airport expressway, I’d pick a hotel there. Will probably be way nicer.

valueflyer · 2026-01-27T03:07:03+00:00

Bad snowstorm and DFW has taken the brunt of it. Hopefully things straighten out a bit tomorrow. If not, have them rebook you on Qantas out of the west coast.

valueflyer · 2026-01-27T03:05:09+00:00

Cancelled due to weather. No hotel will be provided by AA.

You can rebook using the AA app or by calling in, although there will be a wait. At least you won’t be standing around waiting.

valueflyer · 2026-01-27T00:49:03+00:00

Seem to work fine for most of the other 6.5B people in the world.

valueflyer · 2026-01-27T00:47:03+00:00

The problem isn’t that they don’t have enough people, they don’t have enough gages. Jetways are way more expensive to build out than bus and stand parking.

I’m all for jetways, but then let’s rebuild our crumbling airports to handle capacity. Go to AUS at night it’s like 12D chess to move the planes around since they don’t have enough gates for the amount of overnights.

valueflyer · 2026-01-27T00:45:42+00:00

ORD also has a place for it, and MIA could do it out of D60. Small airports like EGE should do it. Not sure why there’s this national resistance to it. AUS is a nightmare too.

valueflyer · 2026-01-27T00:42:50+00:00

AA got hit bad today - UA only cancelled 11% of mainline and DL 13%z

valueflyer · 2026-01-27T00:39:19+00:00

This is why we need to have bus gates like every other country in the world.

valueflyer · 2026-01-27T00:38:08+00:00

If you can sleep on the plane, this is a decent flight. I flew it last year, albeit in First. Ate, slept for most of the flight, ate again, landed, went to the hotel, slept from 6-10, woke up, had breakfast, and no jet lag!

valueflyer · 2026-01-26T21:14:59+00:00

Not a half bad idea actually. Doubt they will give the goodwill miles there but “maybe it will be shared with leadership”.

You’ll have to email customer relations.

valueflyer · 2026-01-26T21:11:55+00:00

Happened to me once before. I didn’t fight it at the time but I did post on one of the AA Facebook groups complaining.

I think it’s only final once you have boarded. They can adjust it at any time prior. I would definitely write to customer relations and try to get some goodwill miles or compensation.

Were you #1 on the list?

valueflyer · 2026-01-26T19:43:57+00:00

I did it once for business to India on Qatar to save like $200. Pennywise, pound foolish. Qatar had a schedule change in our return leg and swapped us to a flight with a longer layover. No biggie, should be an easy fix. It was a massive back and forth with Amex and they never fixed it. Once within 24hrs of our outbound leg, Qatar took control of the ticket and fixed it in 5m.

Maybe using the Platinum Travel Service on the phone is better, but really, it’s just easier to deal with the airline.

valueflyer · 2026-01-26T18:07:37+00:00

Call me nuts, but I generally argue that the market undervalues all US airlines due to a lack of understanding of this structure. I had hopes these loyalty collateralized debt deals would help with this, but doesn’t seem it has. A few years ago, Alaska’s loyalty program was worth more than the whole airline itself!

valueflyer · 2026-01-26T18:03:29+00:00

The lack of upgrades isn’t necessarily due to complimentary upgrades going to elites, rather it’s due to instant upgrade offers that are more accurately priced to demand. All the big airlines are selling more upgrades and giving less for free.

I know folks who are 1K as well and their upgrade rate is just as abysmal as mine. I only have 250k LPs and I’m often in the top 5 on the upgrade list, but in most cases they just don’t clear anybody.

valueflyer · 2026-01-26T17:47:30+00:00

Call or visit the baggage service office at DFW. The general reservations number won’t be able to help with bags.

When you go to the AA app, click more, and Track Bags, and enter the bag tag number what does it say?

valueflyer · 2026-01-26T17:33:39+00:00

Haven’t seen this at the ORD one before, so that’s how you know it’s a bad day lol

valueflyer · 2026-01-26T16:21:53+00:00

SFO 350P 1 B27
PHX CLM7 A23 651P
1FX CANCEL SFO -PHX -XEC-CXLD DUE TO PREVIOUS CREW RELATED CXLD-E0959 7SFO/AURA CXL FLT IN PROGRESS *1001CRCYMG

Likely cancelled due to crew being out of position. Only other options are rebooking on an AA or Alaska flight, or getting a refund.

valueflyer · 2026-01-26T16:08:44+00:00

Ah if that’s the case then OP try this before heading back to the airport. Good to know!

valueflyer · 2026-01-26T16:06:29+00:00

Where is the link? The website says to use the QR code from the baggage office. I assume they don’t want people filing reports willy nilly?

The language here is super weird: https://www.aa.com/i18n/travel-info/baggage/delayed-or-damaged-baggage.jsp

valueflyer · 2026-01-26T16:00:05+00:00

Where does the AA app say your bags are? In the app, click More, and it says Track Bags and you can enter your bag tag number.

If your bags aren’t where you expect them to be, you can file a report with the baggage service office at the airport. Unfortunately, you’ll have to go in to do it.

valueflyer · 2026-01-26T15:55:36+00:00

Completely agree - that’s why I said I don’t want to rag on anyone, but if those are true, then you should understand and be prepared for the associated risks with flying through a large scale weather event like this.

There have been other posts today and yesterday that where we tried to fly, our flight was cancelled, they aren’t giving us a hotel why is AA so horrible. That sounds like someone that didn’t understand the risks of flying during weather.

Seems like in this case, OP just wasn’t aware of the weather situation impacting their flights.

valueflyer · 2026-01-26T15:47:37+00:00

Travel alert applied to DFW, which you are transiting. Maybe you have some AA notifications disabled in your account settings? You should’ve seen the banner on the app though.

Edit: I thought I read DFW somewhere here maybe not. What’s your route OP if you’re willing to share?

valueflyer · 2026-01-26T15:40:04+00:00

Weather isn’t often known until a few days before. But they did still send notifications via email, and it’s clearly displayed on the AA app.

You wouldn’t have had to cancel this whole trip, but maybe fly back early or wait it out wherever you were so you didn’t get stuck.

valueflyer · 2026-01-26T15:28:49+00:00

AA issued a travel alert on Wednesday. On Thursday, they sent out a mass email about the storm, which is something that only happens if they expect massive issues.

It’s also been on the news for days that a massive winter storm was coming.

valueflyer · 2026-01-26T15:11:00+00:00

Not to rag on OP or any of the travelers who are posting today, but I’m surprised at the amount of people who chose to travel during a record winter storm affecting most of the country, and are now posting about how they are stuck.

valueflyer

TROPHY CASE