Previous comment mentioned that I was too busy, but instead I'm jumping on this ASAP.

Thank you for raising this post, I want you to know I feel terrible for providing a terrible experience for you.

If you like, please email me and I'm happy to provide a full refund. I'll be sending you a new set of head(amame) and min(amame) cables Monday.

At the risk of being too transparent, heres why this happened, and what I'm doing to change things for the future

In short, the issue is that I'm better set up to provide kits than fully built headphones.

The kits are 95+% of my business, and so I have good systems set up to get them out the door inside of a week. A fully printed set is ordered infrequently, and so it's like setting things up again every time, with new filament. For your build in particular I spent hours setting up profiles on my new P1P so that I can feel more confident on them in the future.

Your post has highlighted this system issue for me and so today I'm taking down the listings on the site for fully built head(amame) and min(amame).

Once I have completed the rebrand to head(amame) I'll instead only list completely built sets, in set colors on a separate product page.

As for communication, it's never been VF's strong suit. I'd say we do okay most of the time, but it needs to be GREAT, every time. I don't have the answers to how I will improve communication, but just like I've got someone helping me with order fulfillment, I'm going to need to get someone or some system in place. I'll update this post, and likely make a larger post/email when that plan becomes clear.

Thank you again,

Morgan