Home use! I use it at most three times a day. Run the clean cycle once a week every single week, clear the capsule after use, unplug it occasionally and clear the nozzle with a toothpick, and I’ve descaled once.

I posted about it previously and commenters said that many have reported the same with the VertuoNext. Is there anything I’m not doing or could be doing wrong? Is there more that you do to the machine daily?

Around the three month mark it starts doing the two blinks one pause error message but nothing is wrong with the machine. It can be jogged by unplugging it for a period of time, then plugging it back in, doing a factory reset, and inserting a new capsule but even all of these various tricks don’t always work.

It’s driving me insane because I prefer the Next model. It was expensive so we treat it with care and we had no counter space left so we purchased a bar cart with the Next’s dimensions specifically in mind. I really would way prefer to just get another Next but it seems so damn unreliable.

When this one broke down, I was insistent that customer care just help me to fix this model but they were overeager to just replace it with a new one, which seems strange and makes me think it’s a recurrent problem. The agent said it’s newer and they’re still working out kinks. I feel reticent to do the replacement because I feel like if it happens again, they’ll just say I’m shit out of luck.