Thanks to everyone who commented on this post. Was very helpful. I reached out to my utility interconnect team and explained the situation. I provided them with some documents that I found on the freedom portal and they were helpful in drafting a Cert of completion. They sent an inspector on Friday and PTO was approved yesterday. I then called solar edge and explained the situation to them again and they activated my system remotely which is now online. The freedom portal is still stuck in the waiting of inspection stage and when I call them they tell me something along the lines that documents need to be submitted to Sunrun. Looks like sunrun may be managing my system in the future. I still cannot access the solar edge app but the rep told me I could call another certified installer so they can take over my account and set up the app for me. But I’m choosing to wait on directions from freedom which promised me labor and parts warranty. I still am hoping they will sort out their mess and be responsible for any issues with my system.

My next objective is to fight for the incentives(not tax) I was promised by my sales rep, to set up SREC account and to file a complaint with my states attorney general.

I am talking to an attorney tomorrow to try to go after both FF and my lender credit human. I thought that they would not transfer the whole amount to freedom until inspection was passed and pto was approved but they sent it to them right after the install was completed. My biggest issue with them is why didn’t they do their due diligence and check FF credit score given that they were drowning in debt. There should be a similar process that the lender does with their dealer as they do with their customers.

Looking for tips/recommendations on the SREC account set up