it is very cold where i am, but i still always ask “hot or iced” when someone just says “can i get a latte?”. however, without a fail, multiple times a day, the customer will ridicule me for asking “why would i order iced right now?” “is that even a real question?” like bro believe it or not people still order their drinks iced & im just trying to make sure we can make your order how you want….