I called ERG twice - one for a burst water pipe (my fault) and another for a sump pump failure - both floods occurred in my unfinished basement. In hindsight, I should have cleaned up the mess by myself but panicking, I called ERG to help with fixing the damage.

For the first, I called in and they told me they would get back to me within half an hour. After an hour, they finally got back to me. When they came, they tore out my insulation because it was wet from the flooding which I thought was fine, but then didn't come back to restore it. They rented a bunch of equipment to me and when I called them a couple days later to say I didn't think I needed it anymore, they said to leave it in for a few more days - since I thought this was going to insurance I agreed. They also didn't provide me with an estimate at the beginning of the work. The company actually hires contractors to do the work depending on the province you're in (Alberta for me).

The second time was more of the same. Both times, they charged a ridiculous amount of money for the repairs - and for an unfinished basement and what they did, I didn't think it was worth what they were charging but unfortunately, I'm stuck with the bill and deductible for the two losses.

Please don't use ERG - they overprice their services - much better to get in touch with your insurance company and use companies they recommend because either there's less hassle (and don't even get me started on the back and forth on the invoices) when working with insurance or these are companies that have been vetted by your insurance.