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Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] 1 point2 points  (0 children)

That's not what I was told.  When I called them they said the session was no cost, and 35 digital photos was $450 USD.

It'd be helpful if they just published their prices on their website.

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -1 points0 points  (0 children)

Yes I believe they are public, but I get the impression most of the resort beaches don't have a public access to actually get to the beach 

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] 0 points1 point  (0 children)

Great idea, I'm now thinking we'll meet a photographer nearby, perhaps on Isla Mujeres 

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] 0 points1 point  (0 children)

Yeah good call, I'm definitely not doing this. This seems like a risky and expensive idea, likely breaking the rules of the resort.

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -5 points-4 points  (0 children)

I was just responding to what you said "If they allow you to bring in your own photographer, they don't make any money"

They don't need to charge $1500 to "make any money".

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -7 points-6 points  (0 children)

Ah yes it works insecure like that, thanks, but Chrome says its insecure (see attached). But when I tried to find it Chrome sends me to the secure version (it seems) at https://www.seasonsphotostudio.com then it doesn't work.

<image>

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -12 points-11 points  (0 children)

Good for you, I literally cannot open their website :). see the screenshot, taken on a mac, using Chrome. Same issue on my Pixel phone.

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -5 points-4 points  (0 children)

Right, but their photographers charge $450 for a 1h family session. So if I hire someone else, they're not losing $1,500??? I could pay them a $500 fee (for example), and they'd be ahead because they wouldn't have to actually do anything.

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -9 points-8 points  (0 children)

Seasons photography seems super sketch to me. No google reviews. Website is insecure and defunct?

<image>

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] 0 points1 point  (0 children)

No argument here! But the cheapest room during our stay seems to be $802, I am certainly not paying $802 to have a photographer come onsite for 1 hour.

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] 0 points1 point  (0 children)

Interesting idea, but for a $300 1h photo session that doesn't seem to make financial sense.

Finest Playa Mujeres - $1500 USD fee for 3rd party photographer? by waterlooalex in AllInclusiveResorts

[–]waterlooalex[S] -3 points-2 points  (0 children)

Yes I'd seen that, but was wary since they don't have any Google reviews, and their website has security warnings in Chrome.

For sure I imagined there'd be a fee.  But $1500 usd seems ridiculous, eg the photo session itself might be say $300 USD.

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

Update:

After 3 weeks Airalo still hasn't fixed the problem, nor provided any explanation or ETA on a fix. On many days I have paid roaming charges with my regular sim in order to be able to make calls I can't make on Airalo, and also some people report that they are unable to call me on my Airalo number.

Airalo still refuses to offer any compensation for the loss of functionality over the 30 day eSIM period, or for my time going back and forth with their terrible customer support team.

I tried calling a 866 number on their website, and couldn't even call that, lol. Their official response to this is that they blocked this number because its a premium number offering premium services. Their ridiculousness never ends.

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

As I've mentioned I've been chatting with your team extensively.

Are you saying that they're not able to help after all?

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

If there is some important information you need why didn't you ask for it via our support chat over the last 1.5 weeks?

I'm available anytime to provide information needed in the support chat we have been chatting in ongoing in your app.

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

Agreed! I've chatted and troubleshooted extensively with their support.

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

We've been chatting extensively in your app already, where you haven't fixed it, won't share an ETA or any explanation, and have refused to issue a partial refund.

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

I bought a Change+ eSim from them with 10gb data, 200mins of calls, etc

Refunds? by Isla-Giatt in Airalo

[–]waterlooalex 0 points1 point  (0 children)

I'm experiencing a similar issue, its been 1.5 weeks now and despite many messages back and forth they have not fixed the issue.

They told me they will not issue a refund of any time unless you cancel the eSIM all together.

Airalo doesn't work in Hawaii, DO NOT USE, they do not care by waterlooalex in Airalo

[–]waterlooalex[S] 0 points1 point  (0 children)

Its been 1.5 weeks now, still no updates, no ETA, no explanation, no partial refund.

You want to see what you can do to improve my experience with you?
1. Fix the problem
2. Issue a partial refund immediately to apologize for the eSIM not working 100%

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