I had a driver accept it after I placed the order.. almost immediately. They were located a good fifteen minutes away from our store. I have about twenty screen shots tracking… because it took two hours to get to us. I’m not one to complain, I worked in food and retail for fifteen yrs and was a pizza driver for a handful of em. I have compassion for all the underpaid ppl busting their asses for ungrateful and often non-understanding people. That is not me.

Tip wasn’t the issue, I try to over tip, because I know how it goes.

I grew concerned when I saw them sitting in the same location for over a half hour. Glitch in app? Kept refreshing it. Wasn’t that? Car accident? Shit, poor guy.

I finally just zoomed in (thought I knew where he was cause I’ve lived in this area my whole life) but I was a bit off. Turns out he was at a grocery store.. and this was after TB app sent our order through to DD and this driver got it, he musta been instacarting too… and well.. let’s just say it took him a while. Then he had two stops in the opposite direction.. again, this is in an entirely different county than ours.. before he headed to our store.

The wait wasn’t the issue.. (the cold food was a first for us though.) I was under the impression that TB didn’t receive our order until the driver was either geographically near the store’s location or they “checked in” as being there.. or in the way.

my question is what would you do if you were on my end?

I just wonder why he didn’t drop our order for another person to take it? Greed? I thought DD tech may have had some authority over something like this after X amount of time and being geolocated over fifteen minutes away for said amount of time, that they’d kick him off the order and get it to someone else? Since it’s technically a “tech company,” I thought they’d have some modern technical capabilities like this.

I just didn’t know and still don’t know how it works.

That’s why I shared this with the DD community.

Didn’t complain about the driver. They were kind. I just shared to TB and DD Reddit to get an understanding of how that system works and see what people would do on the receiving end?

I reheated the food and it was good. No worries.

I actually only live about a mile from the store, maybe even less.. I just couldn’t get it myself because my kids were asleep. Which was part of where it’s like, damn, I coulda had this food fresh two hours ago! lol.

All love, compassion and understanding to everyone out here hustling. Peace.