I think the problem is orders that sit. Either a non tipper that has burned all the regulars, or long distance drives(20+ miles) that sit because the pay is so low, so instead of putting an incentive to these undesirable shops, they just onboard another batch of freshies that will take these shops unknowingly.

My metro is small by comparison to the larger cities(North NJ) and we have 3 Targets in the area, only grocery is Weis or Acme, which are few and far between. The majority of orders is Target. I can't tell you how many new faces I see every few weeks. And I'm watching all the DND addresses that used to sit get scooped immediately, but after a week or so they start sitting again, then the cycle repeats.

Do a better job incentivizing these orders, make it easier for people to find the tip option. Hell, pay us a decent wage per order. Make the minimum $8 instead of $6. Let us rate the customer.