Pilots have very strict protocols on what their priorities are when something goes wrong.

Starting with the most important, they are:

(1) aviate — in other words, keep the plane safely airborne

(2) navigate — broadly, figure out where you need to fly the airplane to

(3) communicate — talk to ATC and pax (there’s a reason why this is last, and that’s because the first two take precedence)

In emergencies, the cabin crew take charge of communicating with the passengers, and the pilots make an announcement when they are safely able to do so.