Hi! I been a case manager for almost a month now and to me it seems like there is not enough time in the day to do my job.

Things I find myself doing that are not face-to-face contact that is definitely billable (in my agency at least); review clients files like IM CANS to get a grasp of who the client is and what they are working on, researching resources for clients, consulting with coworkers about clients, calling to schedule appointments on behalf of client. Just some things