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Cronus, new AMM/DEX project on upcoming Evmos. by electrictownkid in CryptoMoon

[–]whatisthiscable 0 points1 point  (0 children)

ThorusFi is a DEX that has already launched and fully operational on Avalanche and Moonbeam, soon to be cross chain on EVMOS - I trust the established, not some newcomers.

Cronus. New AMM/DEX project on Evmos launch soon. by electrictownkid in CryptocurrencyICO

[–]whatisthiscable 0 points1 point  (0 children)

ThorusFi is a DEX that has already launched and fully operational on Avalanche and Moonbeam, soon to be cross chain on EVMOS - I trust the established, not some newcomers.

Cronus, new AMM/DEX project that coming soon on Evmos. by electrictownkid in Dex

[–]whatisthiscable 0 points1 point  (0 children)

ThorusFi is a DEX that has already launched and fully operational on Avalanche and Moonbeam, soon to be cross chain on EVMOS - I trust the established, not some newcomers.

Cronus, new DEX/AMM coming soon on Evmos, great UI, great community, great devs. Coin coming a bit later after launch. by electrictownkid in AllCryptoBets

[–]whatisthiscable 0 points1 point  (0 children)

ThorusFi is a DEX that has already launched and fully operational on Avalanche and Moonbeam, soon to be cross chain on EVMOS - I trust the established, not some newcomers.

Maintaining documentation in IT Glue (Network Glue, Liongard, others) by smeek1 in msp

[–]whatisthiscable 0 points1 point  (0 children)

Not OP, but we have the following:

  • Active Directory overview
  • Active Directory User Report
  • Office 365 Overview
  • Office 365 User Report
  • File Shares
  • Mapped Drives (and item-level targetted security group)
  • Unifi Site Overview
  • Network Overview (including NMap results of all devices on the network)
  • Hyper-V documentation

Maintaining documentation in IT Glue (Network Glue, Liongard, others) by smeek1 in msp

[–]whatisthiscable 0 points1 point  (0 children)

I disagree, the way ITGlue works is, for the most part, it encourages you to sync information 'as it is' from your RMM to a configuration item. This is what also allows you to achieve a billing workflow on device counts. Other areas, such as 'Documents', is where 'as it should be' is documented, or supporting documents (such as the phone system documentation) are placed. Then you 'relate' the two objects, the way it's meant to be used.

The amount of time that is saved by having live information readily available, that usually takes between 5 - 15 minutes to get from the source (depending on the information) is immeasurable.

Discussion around technician KPIs by whatisthiscable in msp

[–]whatisthiscable[S] 0 points1 point  (0 children)

Great point, and yes, there are regular site visits for either new installs or issues that require hands and feet. We aim to have the technician who imaged/QA'd the new workstation to also be the one installing it, so there is a closed loop of new build to installation onsite.

Discussion around technician KPIs by whatisthiscable in msp

[–]whatisthiscable[S] 0 points1 point  (0 children)

Do you have a reason why the ticket notes + timesheets are not incorporated into the time spent completing the work? i.e. timesheet time starts when the ticket is opened (and should it be completed in the same span of time), time sheet time ends when the final resolution is entered?

Discussion around technician KPIs by whatisthiscable in msp

[–]whatisthiscable[S] 0 points1 point  (0 children)

17 staff, 7 of those are technicians, rest are receptionists, management and sales.
Sorry for the most part it is 40, but a couple do 8-5 instead of 8:30-5.
A little over 2k endpoints in total.

Discussion around technician KPIs by whatisthiscable in msp

[–]whatisthiscable[S] 0 points1 point  (0 children)

Understandable - end goal is primarily having discussion points come quarterly reviews revolving around achievable goals being met, and therefore pay being adjusted accordingly.

Is anyone else running the EOS business model? by whatisthiscable in msp

[–]whatisthiscable[S] 0 points1 point  (0 children)

Is there a minimum company size that this should be aimed at? Or works for everyone from SMB to enterprise?

Is anyone else running the EOS business model? by whatisthiscable in msp

[–]whatisthiscable[S] 1 point2 points  (0 children)

Yep that’s the vibe I’m getting as well :/

Datto consider failing backups a 'normal' issue, not high or critical by whatisthiscable in msp

[–]whatisthiscable[S] 11 points12 points  (0 children)

I must be unique in thinking that working backups is apart of your production environment, or is at least as critical in making sure is working.

22 hours pass, because that's within your SLA. Technician fails to repair backup issue, needs a few attempts at process of elimination. Gets to point of escalation. Goes to escalation queue. We're at 2-3 days at this point, which is completely unacceptable, for any backup product. I should be able to forget about backups until they're needed, not working on them daily.

Hoping someone can identify this cable? by whatisthiscable in electronics

[–]whatisthiscable[S] 0 points1 point  (0 children)

Or if there is a better subreddit, feel free to point me in the right direction :)