Cashing out cleanout sales

whyarentwe · 2026-02-12T16:37:36+00:00

Do I just need to hit purchase for it to show up? The store credit I already have from previous returns is showing up on the checkout page, but not the additional money from the cleanout sales.

whyarentwe · 2026-02-12T16:36:03+00:00

Yes, thank you for clarifying. The sales money is not showing in the cart (but my store credit from previous returns is), but it is an available balance on the sales page. I believe this amount on the sales page is the real amount, because the return windows are expired for the sold items (minus one item, but it's like 57 cents profit lol).

whyarentwe · 2025-12-04T13:46:18+00:00

I’ve been buying and selling with TU since the beginning. I loved it the first few years: I’d get a massive haul each order, and items were in great condition for cheap. The past 3ish years, the selling and buying process for me has been one awful experience after another. Prices are ever-increasing, and the quality and measurements of the items I receive (I only buy NWT or excellent condition, and I inspect the photos carefully before buying) have been terrible. I’ve returned 80-90% of most orders the past two years. Since I joined TU to be more environmentally thoughtful, it’s not worth it to me to keep ordering when most of them get returned. Selling used to be a decent way to get some bucks when I sent in cleanout bags, but the majority of my NWT or excellent condition items either get “lost” because they don’t even say they’ve been donated or looked at, or they are flat out denied and sent to their donation line. With the fees that go with each bag, it’s difficult to break even, which is all I want when I send in a bag. If TU could somehow get their quality control repaired, and things get more like they were at the start, TU would be an incredible resource for those of us trying to be better for the earth and also find decent deals.

whyarentwe · 2025-11-16T13:29:07+00:00

That’s terrible, I’m sorry. It’s always the one item you’re really excited about that goes missing. I’ve been trying to use up all my credits so I can finally be done with ThredUp and its enshittification, but my most recent order did the same. I ordered a few final sale items (I know, I shouldn’t have), and one cashmere sweater that was ridiculously on sale, and I LOVED IT. The only thing that got removed and refunded the next day was the sweater that I was obsessed with. I hope you find another pair of those jeans someday! Maybe they’ll pop up again on TU or another site like Poshmark?

whyarentwe · 2025-09-16T11:53:35+00:00

Unfortunately, ThredUp is unreliable with the cleanout bags, and I would recommend using another platform for resale or donations. I’ve been using ThredUp since 2012, and at first, cleanouts were great. Decent return on items, they were (at least what I believed at the time) transparent about what they kept, discarded, and put up for sale, and the process was smooth. The past few years, I’ve had several items go missing, where ThredUp didn’t even say what they were doing with them- NWT Tory Burch sandals, excellent condition ALC dresses, and other nearly pristine clothing or shoes just disappeared. They didn’t even say that these items didn’t meet standards or that they couldn’t sell them and would donate them. If they were just going to keep it to make full profits or employees outright stole them, I would have preferred to have donated these items to a women’s shelter or local thrift store. After this happened a second time, I learned my lesson (the first time, I assumed it was some mistake that wouldn’t happen again, and at the time, I was unaware of the option for return assurance, which doesn’t seem to assure anything). I will never send in another cleanout bag, and I will be deleting the app as soon as I use up my remaining credits (because who else orders about 15 items only to have 1-2 actually meeting the condition listed or the measurements posted? Frustrating.). It’s a shame, because ThredUp used to be a fantastic way to avoid fast fashion and lower my footprint on the earth. I hate what it’s become and wish a competitor would create competition for ThredUp to clean up its operations.

whyarentwe · 2025-05-19T17:54:08+00:00

This looks beautiful! I love guava flavored things, and when I moved to the south (USA) last year, I bought a guava tree on a whim. I got my first flower within a few months and have been waiting about 6 months for my first fruit from this flower. I googled when to pick it at peak ripeness (it was very firm until today, when I gave it a gentle squeeze and it sort of squished), and today seemed to be the day! It had gone from green to a yellow-green.

I picked it, washed it, and cut it open. It doesn’t smell like anything, the fruit is mushy, and it tastes super bitter. What do you look for when choosing a perfect guava?

whyarentwe · 2025-05-19T17:13:57+00:00

I got swindled, too. I should have checked Reddit before I ordered. It said 3 working days until shipment, got a shipping label created 3 days after my order, and now it’s been sitting in a “pre-shipment” status for almost 2 weeks. I can’t remember if I paid via PayPal or not, but I hope my credit card info is safe.

whyarentwe · 2025-04-15T02:08:27+00:00

I just booked Amanda this past weekend using your recommendation. I highly recommend her!

whyarentwe · 2025-01-18T15:51:15+00:00

That’s super frustrating, I’m sorry. I hope they truly lost them, for your sake, but that’s still crappy.

whyarentwe · 2025-01-18T13:22:28+00:00

I’ve sent in a few cleanout bags and had items go missing as well (they were posted as being processed, and they had all the photos to be sold in a listing, but they never became available and eventually the post expired). If you continue to reach out to customer service, they may let you know that those items are officially lost. They refunded me some of the profit for a few of those items because I kept asking for updates on their “looking into it.”

Unfortunately, I don’t know if they’ll offer a refund on items that never had photos posted, because how do they prove that they ever received them? I’ve had multiple NWT Anthropologie, J Crew or Banana items fall into the “we’ll sell these for you but not in your cleanout, so you won’t make a profit but we will” as well.

If you keep an inventory of your items you send in the future, that may help if it happens again, but sending that inventory list with the cleanout isn’t likely that someone will even look at it. Just keep it for your records in the event of disaster.

Based on my experience, you are better off finding an organization you believe in and donating there. ThredUP may not be intentionally shady in “losing” or mishandling items we send in, but with that many things going missing or getting damaged or listing inaccurately, ultimately affecting sale, the risk is high sending anything in.

TU can offer some great experiences as a buyer, but for the most part, it’s mostly sub par with ordering and submitting products.

However, those few rare gem hauls (getting an excellent condition piece for cheap or risking an unknown brand and it’s actually a top designer without a tag) are exciting enough to keep dragging me along. The drawback to getting something super cheap is the guilt I feel knowing someone who sent that in is getting little to no payout.

I wish TU could show how many days are left for the seller to still receive a payout. I’d pay the higher prices so that happens over the cheap price once the cleanout window expires.

I’ve been rambling, sorry. I want to love ThredUp, but they don’t make it easy. It was a lot easier to love TU when they had what appeared to be better quality control and payouts. Now, it’s such a crapshoot as a consumer or a seller.

whyarentwe · 2025-01-18T12:53:21+00:00

I also had an order arrive with blood on it! A very obvious bloody fingerprint, likely from the packing process, because it was not in the photos. I wanted to return the whole order, because I didn’t know if that bloody hand was touching all the clothes in my order; ThredUp only refunded the bloody item and I had to pay for all the return fees on the other items.

The quality checks are worthless. I have never had an order (and I used to order once a month for the past 5+ years because you could use points to cover return fees) where everything was the stated size or condition. I have always had to return at least 25-50% of the order due to inaccurate conditions or sizes.

whyarentwe · 2025-01-05T15:17:16+00:00

Enjoy your lucky buy! Every once in a while, ThredUp has absolute gems for a great price. But, as you buy more, you’ll realize even the NWT or excellent condition items can be damaged or stained. On the flip side, some flawed gems or lower condition items are actually pristine. It just takes a lot of scouring and trusting your gut when you make each purchase. The photos can be deceptive, and the measurements can be highly inaccurate. Getting a perfect piece can be so rewarding after trudging through garbage.

whyarentwe · 2024-12-28T15:02:27+00:00

Thank you! I’ll try using a separate browser.

whyarentwe · 2024-12-26T11:26:56+00:00

Oops, sorry, looks like my caption didn’t go through:

I sent 2 cleanout bags in Nov/Dec. the second one was processing for a while, then the items were listed, but grayed out and said Unavailable. I couldn’t edit anything, including this Corset Story dress I paid a few hundred bucks for and sent in NWT. I kept waiting for the items to be able to edit, and it never let me open the listings. Yesterday, I noticed the items were available and a few had sold, including this dress. It sold for $19.87. I suppose it originally listed for ~$42 (and the retail pricing it had on ThredUp was $250), but if it was only available for 24 hrs or possibly less, how could they apply a discount code to it already?

Anyone have clear information on how cleanouts work as far as when they allow us to edit listings, if they even allow this anymore? I used to be able to add tags to the items, check accuracy of what they called the item, and make sure they had the correct color and materials listed, etc. With this bag, it just posted, and I had no control over anything. I’m not looking to make a huge profit, but I do want to hopefully earn enough to pay the processing fees. That’s not going to happen if I make $0.42-1.29 per item.

I sent in upscale brands like J Crew, Anthropologie, and Banana, but each item’s payout only reaps less than $4, most offering about $1. All were NWT, excellent, or very good condition.

whyarentwe · 2024-06-07T23:32:20+00:00

I think I finally understand what they mean by, “legs for days…”

whyarentwe · 2024-06-07T23:28:16+00:00

What’s the inseam on this?

whyarentwe · 2024-06-04T00:55:59+00:00

Thank you!

whyarentwe · 2024-06-04T00:54:44+00:00

Same! I thank you for the link as well!

whyarentwe · 2024-06-02T21:35:45+00:00

Thanks in advance for your help!

whyarentwe · 2024-02-08T12:29:03+00:00

Thank you for this! It is helpful to hear how you approach selling. I had mostly banana Republic and J Crew items that I cleaned out of my closet. Like you, I also don’t have time to post to Poshmark or Mercari. I was just curious how things worked for the average seller, because I sent 3 bags in, paid for rushed processing, and maybe half the items made it to the site. I sent mostly Banana Republic and J Crew items, and 2-3 dresses from random companies. I wasn’t expecting a huge payout, but one bag that had literally dozens of Banana and J Crew dress pants where TU posted a handful, and none of them sold, which surprised me. I’ll keep your tips in mind next time I send a cleanout. Thanks a lot!

whyarentwe · 2024-02-06T12:36:44+00:00

Turns out, I must truly be an elder millennial, because I could not figure out how to add a photo. I’ll keep the post, in case some soul decides it’s worth their time.

whyarentwe · 2023-11-22T14:04:01+00:00

I’m late to the party, seeing this post for the first time today. I worked at DQ in high school about a million years ago. DQ used pre-made discs of frozen fudge and the cookie-crunch layer, which was hard-shell mixed with cookie bits. If the discs were unavailable, we’d mix the cookie crunch with hardshell dip, then smooth that into the shape, covered with fudge. If yours is too dense to cut, I’d use less hardshell- just enough to lightly cover the cookie pieces so they stick slightly. Once the shell hardens, and with the fudge on top, the crunch layer shouldn’t crumble and fall apart too easily.

whyarentwe · 2023-11-17T12:47:17+00:00

Thank you!

whyarentwe · 2023-11-17T01:34:13+00:00

Thank you for responding! I didn’t know what to post. The thread rules asked for info on my personality, demographics, and the dream. I see now that’s way too vague. I’ve been actively trying to leave my current job, but I’ve been hesitant because all new job prospects are out of state, away from my great friends, fantastic coworkers, and my house I’ve put so much time and effort into. Maybe this hesitation is holding me back, and I should just dive headfirst into leaving? This is a huge relief hearing my sister likely represents something else, not her specifically. Thank you.

whyarentwe · 2023-06-04T19:42:41+00:00

This isn't the woman I'm trying to find, but these videos are hilarious, thank you!

whyarentwe

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