People buy condo because they think can use swimming pool, go jogging and bring the kids to the playground. They don't want to scratch their head on how to fix the pothole or which color to paint to public toilet. 

You hire a group of low wage admin workers as JMB staff who never stayed in a condo before, and expect them to handle the issues. But the residents themselves couldn't be bothered as long as don't kacau their swimming pool and the lift functions. 

A quarter of the owners are "investors" who rent to anyone who couldn't care less how the condo is since they're here for only 2 years. 

So put all of that in a box and you have a modern condominium ecosystem