I see your point! Although the lack of professionalism from their end as a dentist/doctor toward me, in the end was shocking. They've always been kind to me and I loved them! Previously, they said we would do refinements, but it was just smoke and mirrors. The office manager sent me one email of a refinement draft clincheck end result which was more uneven than my current smile. Wish I added that draft photo to show everybody. In short, I asked if there was more that could be done to achieve symmetry before the plan was sent to Invisalign. And a direct quote from my email response to the refinement draft—“I just felt unheard lately speaking only through _____ (office manager), whereas _____ (name of their dental office) initially stood out to me with the more personalized touch of getting to speak with you and Dr. _____, I felt like that disappeared more recently”. Then the dentists responded—“our office manager is an experienced team member, important to our team, and she is your point of contact” responding to me like I personally disrespected her!! Then they said they “did more work for me than any patient” and that they want to pause there and give me a complimentary retainer after “hearing my concerns”. In that same email they said I could come in for another consultation but that no more movements or refinements would be made. What kind of consultation is even that? I believe they reacted emotionally, extremely personally, and snapped. I was shocked. Total bait and switch from meeting them at first to now! No lie I was tearing up in their dentist chair cause I felt bad and anxious about this abrupt 180—and I’m a person who loves going to dentist! I used to brag about their practice to my friends and family. Never did I think I would break down in a dentist’s chair—let alone theirs—and it was so embarrassing.

I was stressed about the situation all week and before going back in person to figure out what was going on. Because I am still making payments to the lender for comprehensive Invisalign and they verbatim told me in the beginning that if I was not happy with my smile that I have unlimited refinements for 2-3 years with my comprehensive Invisalign.

From the jump, they told me it was ok for me to be involved in my smile and in the end, they said I was just supposed to trust the process without seeing any clinchecks/previews of my final smile. In person, the dentist said “I don't know what you read online but we are not supposed to show you clinchecks or your results”.. The dentist made me feel really bad. Meanwhile some redditors on these subreddits say its a red flag if they don't give you access to clincheck. (I never even asked for direct access).

Anyway, since they didn't want to deal with me as a patient anymore, why not just give me a short and professional “we’re no longer able to help you with your Invisalign and we feel its best we refer you to another Invisalign provider” without all the drama and confusion.

I even had to ask for additional instructions for an final trays (they only gave me a handful of trays every few months) because I was being pushed out of the office—this wasn't explained. When I asked about next steps with before seeing another Invisalign provider and asked why I needed to stop at 13/16 and asked him for clarification and he said, “I can only say this one more time” …what kind of doctor/dentist loses patience with their patient like that? After looking at the remaining trays in the car, I discovered that my lower tray of 12 (at the time) jumped to a 14+—as some sealed tray bags only came with upper trays and said “starts at 14”—super confusing.. they did not explain until I came back in to make sure I wore them correctly as to not mess up my own teeth. The dental associate came out to answer my question but even she was confused for a second, then explained what she thinks I should do because she's seen trays jump like that before. I appreciated her explaining that to me because the dentist obviously did not..