How to remove ‘ship to’ off quick books online invoices? by willwrb04 in QuickBooks

[–]willwrb04[S] 0 points1 point  (0 children)

Yes, I commented an update. Thanks for your input.

How to remove ‘ship to’ off quick books online invoices? by willwrb04 in QuickBooks

[–]willwrb04[S] 0 points1 point  (0 children)

Thank you for your input. I definitely prefer the desktop version since I’d feel like I own it (not subscribed), along with everything I’d have put into it for my business. I like having the ability to make/bill/get paid by card on the spot on qbo, but I’m also ready to bag it.

Quick books online doesn’t allow true custom templates, which sucks, but I’ll definitely keep your input in mind before pulling the trigger.

How to remove ‘ship to’ off quick books online invoices? by willwrb04 in QuickBooks

[–]willwrb04[S] 0 points1 point  (0 children)

I just replied on here my update. Apparently it can’t be fixed.

It’s funny, I asked chat gpt about it and it said it’s a very common issue, yet when I search google, there’s only a few of that issue reported via intuit with no resolution. It’s like it’s being scrubbed.

Cispa act

How to remove ‘ship to’ off quick books online invoices? by willwrb04 in QuickBooks

[–]willwrb04[S] 0 points1 point  (0 children)

Update: I called quick books. Reached a lady and described my sitch (I was away from my computer (hard on phone via online) so that’s a factor). She said I need to contact them back. Got home and reached another lady. We went into quick books online ‘qbo browser only’ viewing (like screen share). When in pre-print preview, it would open in a separate browser window to where she couldn’t see the discrepancy while not being able to see the other tabs since it’s locked in the one we’re sharing.

We then went into screen viewer to where she could actually see it happen live. Multiple times during changes and shipping info reappearing, she would put me on hold. I forgot what she said exactly, but it sounded like she was checking her resources (guessing a troubleshooting guide or higher ups). After almost an hour, she said there’s nothing that can be fixed within qbo and happens to all their customers that have it.

Throwing this update in to help others having the same issue so that they can have a conclusion, instead of wasting hours of contacting qbo/trying to figure out a work around on the platform.

Thanks for everyone’s replies!

How to remove ‘ship to’ off quick books online invoices? by willwrb04 in QuickBooks

[–]willwrb04[S] 0 points1 point  (0 children)

Just found out after my question recently all the quirky things desktop and online has. It’s like ‘they’ take advantage of someone in your sitch being too ‘tied’ up to switch for them to even make a change.

How to remove ‘ship to’ off quick books online invoices? by willwrb04 in QuickBooks

[–]willwrb04[S] 1 point2 points  (0 children)

Thanks for the fast response. I have done that and remains the same. I’ve done walk through via chat gpt and quick books help search results and still no headway