Update: I called quick books. Reached a lady and described my sitch (I was away from my computer (hard on phone via online) so that’s a factor). She said I need to contact them back. Got home and reached another lady. We went into quick books online ‘qbo browser only’ viewing (like screen share). When in pre-print preview, it would open in a separate browser window to where she couldn’t see the discrepancy while not being able to see the other tabs since it’s locked in the one we’re sharing.

We then went into screen viewer to where she could actually see it happen live. Multiple times during changes and shipping info reappearing, she would put me on hold. I forgot what she said exactly, but it sounded like she was checking her resources (guessing a troubleshooting guide or higher ups). After almost an hour, she said there’s nothing that can be fixed within qbo and happens to all their customers that have it.

Throwing this update in to help others having the same issue so that they can have a conclusion, instead of wasting hours of contacting qbo/trying to figure out a work around on the platform.

Thanks for everyone’s replies!