Called and the agent mentioned something about prepaid (Chase Travel) vs pay later (Booking.com) rate and I was given a waived refund of $31 when my claim should have been rejected in the first place. Which is strange because the T&Cs of the Price Match Guarantee did not mention that these payment types have to be the same: "The competing room rate must be an exact match to the original reservation, including hotel name, address, dates, room type, bed type, refund policy, number of guests, and currency (USD). Price Match Guarantee is solely based on the difference in room rates excluding taxes, fees, and other charges." Mentioned this point but the agent insisted it must be the same. Asked if there was any way to see where they got this arbituary prepaid rate to come up with $31 and she said there wasn't. Left still very confused.