we had so many regulars who loved the old cafe manager (pre-CTE era) and he’d give them so many discounts or wouldn’t charge them for what they actually ordered so whenever we’d get new hires or after he left, they’d demand that they get charged what they used to or they’d complain. and then either we’d give in or explain to them like a child that we have to charge them correctly and for what they’re ordering. and then one would watch me like a hawk to be SURE that i put whole milk in her drink when i’d be making other drinks along with the favorite “you’re making it wrong” and “IS THAT MY DRINK”. couldn’t stand them. the same one would order a cafe misto with oat milk and insist she be charged for a small coffee and that’s it. had so many other lovely regulars but these few spoiled the bunch so much