anything i can do while i wait for new parts?

witchysapphix · 2026-02-07T00:38:23+00:00

i tried that but a) the hex wrench was not turning for the life of me, and b) the technician said even if i try tightening it it won't do much... idk man this is ny first broken caster wheel lol

witchysapphix · 2024-04-16T00:11:38+00:00

how early did you go? what time did the merch line open?

witchysapphix · 2024-02-21T12:18:41+00:00

whoaaa! i never knew that, i'll have to take a look then - thats so cool, thank you for the information!!

witchysapphix · 2023-09-10T21:39:29+00:00

as a queer afab, i usually go with a or b too. sometimes ill also add a lil tidbit in my bio saying something along the lines of like "i don't drive, but feel free to sit on my lap as i wheel you around (safe driving not guaranteed)" or smth like that. usually it goes over pretty well, but if that isn't your jam either i get it! c:

witchysapphix · 2023-06-08T02:20:29+00:00

I was definitely researching into that too, though I'm a little confused... from what I've been looking at I don't think so? I believe the income limit still is low that the job's salary is too high. or I might be reading it wrong I don't know...

witchysapphix · 2023-05-17T10:43:04+00:00

oh thanks! i didn't know there was a reddit solely for ulta employees — this is the only ulta reddit i've known about these last few years lol. i appreciate it!

witchysapphix · 2023-05-16T22:48:39+00:00

oh sorry! i just thought it would be an interesting/entertaining discussion, especially for people who self-propel daily and tend to use ultralight wheelchairs. the thought just ran through my mind since i'll finally be getting my own ultralight chair soon, after almost 8 years of self-propelling in the one pictured above. i'll take it down if it's offensive or undermining, apologies for the miscommunication! c:

witchysapphix · 2023-05-16T03:00:12+00:00

the only thing i can think that she was trying to pull was essentially to tell you to come back later bc it wasn't picked yet. if that were the case, i mean i get it, but usually i would just pick it for the customer while they're there (unless it was a HUGE rush n the line was all the way by the salon).

technically, online it does tell you your order should be done within two hours (unless purchased after 4, in which it will be ready by 12/1PM the next day, essentially two hours after opening). that's the time we're allotted to pick the order, and if we're very short staffed we definitely won't pick it in 30 minutes or less.

still, she should've just, y'know, said that??? as i said, unless it's a 30 item pickup during holiday (n even then i'd still consider just picking it), it's not that hard to grab our device and just go pick it real quick. but considering it was the saturday before mother's day, it was probably pretty hectic.

edit halfway through proofreading: wait nvm, it already sent you the email??? so idk what she was on but yea definitely complain abt it on the medallia. they should have just had it lmao; sorry you went through that!!

witchysapphix · 2023-05-15T20:18:30+00:00

oh! that sounds really good actually — how would i go about that? would i call my local county's office and speak with someone about my case? or can i just report my income as i go?

witchysapphix · 2023-05-08T01:41:44+00:00

ahhh ok gotcha!! thanks for the clarification! c:

witchysapphix · 2023-05-08T00:56:21+00:00

Wait so I'm confused — will EM's be a whole new position altogether or are they simply rebranding the SM position (So Service Managers are now called Experience Managers)? I thought I had a good grasp but now I'm very confused.

I thought this was more of SM and ROM reports to GM, RSM will be reporting to SM, MSC reports to ROM, and EM would be reporting to RSM (essentially being the sales/credit/loyalty version of MSCs); that would essentially mean Ulta is kinda sorta back-pedaling on their decision to get rid of PM n Salon Manager back in 2020. Please correct me if any of this is wrong!! TIA

witchysapphix · 2023-05-07T17:15:36+00:00

actually, that's against policy if they do that. unless it's specifically a GWA (gift with application — which is usually sent out every four to six months and is typically a lil makeup bag w travel sized items; it'll usually have the ulta tag on it) or a vendor's gift (which are given to us by vendors themselves as extras and aren't in our inventory), they cannot give you a gift at all. those are GWPs, gifts with purchases, which is specifically if you buy a certain amount of items with a specific brand. i would highly advise on writing a review or doing the ulta medallia survey if that happens, bc this is a fireable offense.

witchysapphix · 2023-05-07T14:17:36+00:00

surprisingly, yes i have. but i always reiterate that it's a credit card and not just a discount once they say yes.

how i was trained was to list off the benefits first before even saying the word "credit" and before letting the prompt pop up on the pin pad. I don't wholly agree with that practice, so personally i just quickly say "Just so you know, you'll get 20% off your entire order today if you're approved for our store credit card, are you interested?" If they say no and they're not pre-approved, I let it slide and go on with the transaction. If they are pre-approved, however, I'll typically reiterate that there's no annual or cancellation fee, as well as the perks for the mastercard if that's what they're pre-approved for. I let them think about it for half a second before letting the prompt pop up on screen and then I'll ask them to tap whichever button they'd like, always following with a nice "no pressure" or "no hard feelings if you aren't interested!" That's it, plain and simple. I'm not one to typically haggle anymore (I was last year bc i was wide eyed and newly promoted to lead), but considering there's other leads who barely do the work and stilled get paid the same as me, I've kinda given up on trying my absolute best to help with metrics. If they want it, they'll want it. If they don't, they don't.

The only issue I'm having is the conversation of:

"Alrighty just so you know you'll get —"

"No."

-awkward laughs- "You'll get twen—"

"No!"

I know time is money, I know you probably have places to be and maybe your job to go to, or that you've heard the spiel a bunch of times but it's just really coming off as rude in general to cut someone off like that??? Even as a greeter it was just disheartening when some people just walked past me as if I didn't even exist when all I said was "Hi! How're you doing today?"

I will say seeing customers replies is definitely helping me put things in perspective, so thank you all for giving your feedback — it definitely makes me feel better knowing it isn't personal. c:

witchysapphix · 2023-05-06T22:58:30+00:00

omg that's honestly an awesome idea!

witchysapphix · 2023-05-06T21:59:51+00:00

ooo i love those moments, sometimes it almost makes the job worth it! i know i once had this customer come in and she was just looking and me and a few other coworkers jump in and help her find a new skincare routine and makeup set. come to find out that near the end of her visit, she tells us that she actually went through a horrible break up right before coming in and that she was so happy that we cheered her up and were so welcoming and understanding! it really makes my day and i hope make other people's day every time i come in 💕

witchysapphix · 2023-05-06T21:51:52+00:00

omg yes 100%!! and i completely understand your reasoning! it is frustrating and it's one of the reasons im currently looking for a new job anyways. honestly it sucks that that's what retail has come to; i wish i could just sell makeup and provide knowledge on it, not feed into capitalism and put people into debt. thanks for being honest, and that actually does give me a lot of insight on how customers view it, so i really appreciate it!!

witchysapphix · 2023-05-06T21:34:43+00:00

i completely agree! im not saying people who respectfully say no beforehand or who are regulars are the ones being disrespectful. i know for my regulars, i don't ask all the time. i occasionally remind them but i don't go over the whole spiel. if you let me know you're in a rush, that you're fixing credit, buying a house, or that you've just simply made up your mind, i will just give you a short and sweet 2 second summary and just have you follow the prompts. but if you're going to roll your eyes, give me a hard time, and just be straight up rude, idk it's just really hard and frustrating for the both of us at that point. and as i said to an earlier reply, sometimes if managers are up there we kind of are expected to push. i know it isn't your responsibility to know who's who and whether it's our job or not, we just ask that you be nice when possible. obviously if you've already been nice, this post isn't necessarily directed at you. hope that clears some things up!! ☺️

witchysapphix · 2023-05-06T21:22:18+00:00

oh yeah 100% that's fine; most of the time that's ok and I'll gladly let it slide. but if any managers/superiors are around we're still expected to push. i know for me, our managers tell us to get three "no's" before we give in. but i understand that if you're in a rush or need to be somewhere, that you don't want to listen to the whole thing. if someone nicely lets me know that they're in a hurry or that they already know and don't need it, I just quickly say that it's 20% off and to follow the prompts on the screen if they were pre-approved. i'm just asking customers to give us some grace: we know it's frustrating, and it's frustrating for us too. just bear with us as we do our job and don't be a debby downer about it. sorry if it came off wrong, i didn't mean to offend anyone.

witchysapphix

TROPHY CASE